Totally agree KB! I still haven't had a response to that very point or lack of DDOC m'ship that I put to DUK at beginning of week.
I managed to get the panniers too and high screen at end of August, just waiting on hugger, belly pan, centre stand kit, rear seat cowl and of course Termis. Of course they'll all just arrive in time for bike to be put into winter hibernation.....how happy will I be then?