| Andy
I will happily name and shame if they do not resolve this. I don't think that I am being unreasonable and I am actually going to be booking another place at the same time so they will be making extra money as well as the credit note and cash on top.
For me a good track day is not just about it running smoothly and safely, its about the whole experience of booking and customer service all round.
Its for this reason that I prefer No Limits days. Mark and his crew are always freindly, helpful, polite as well as the days being well organised and safe.
I appreciate its a difficult industry, however the differentiator is what makes you return to a company and in such a competetive environment customer service is going to be key to this. |