Jobr - I was asked to detail all the reasons in an email, which I did, and I believe it was passed to the factory. Ducati UK thought it might help them see the size of the problem.
The thing is, how long does it take to look at a set of brakes, diagnose a problem, and write a report? Why have 2 other bikes with exactly the same problem been sorted? Simple. Because my bike needs replacing/fixing and no-one wants to pay. It stinks, and I'm losing out big time