Ducati Sporting Club UK > Model Specific - Discussion, Technical Problems and Help > 998 / 996 / 916 / 748 > Problems with eMoto UK

[marcusjames]

Just as a warning. A friend of mine has had real problems with these guys.

He ordered some carbon panels for a Duke which arrived 36 days later !! This was not mentioned, in fact 7 days was quoted. Excuse, Easter !!!

They are badly scratched and don't fit over the original units. They are actually smaller than the standard ones !!

He has asked for his money back and ended up in an email argument as they are quoting that their Ts & Cs quote 14 days return policy.

Has anyone experienced the same ? He is off to raise a CC summons this week.

[rockhopper]

Sounds like another reincarnation of Dixio Carbon

[TP]

They're bluffing. They haven't got a leg to stand on.

Clearly they're not as described etc etc so they'll settle out of court once they realise your mate is serious and they're actually going to go to court!

Urge him to keep going and ignore their ****.

[marcusjames]

They have just emailed saying he shouldn't "bad mouth" them on a public forum.

[andyb]

A little bit shutting the gate etc but who recomended him to buy these? Why from there? If it was cos they were a good price then you gets what you pay for.

Aftermarket panel are such a difficult area to get right, they allways need "fitting" rather than just bolting on!

[ali]

As long as he communicated a problem with the item within 7 days of receipt then he's 100% protected by current distance selling regs. If he paid by credit card get them to retrieve payment, if not then issue a CC summons.

The whole point of distance selling laws is to protect the consumer when they can't see an item while still allowing a retailer to contiune selling. I don't understand retailers that believe they'll never get any returns. Even if the customer was over time on the return you'd expect the retailer to refund on a goodwill basis as long as the item is undamaged and still saleable.

"If it was cos they were a good price then you gets what you pay for." - Not true, if a company says they'll fit and they don't then they're defective. Return for a refund. No grey area whatsoever in that. Since when was it ok to sell substandard merchandise and expect consumers to swallow it?

Ali

[marcusjames]

Thanks for the comments.

He paid £80 plus postage expecting top quality items and he certainly paid top price.

Correspondence is going nowhere so a court summons is being raised this week. Will also contact DTI and trading standards as a point of principle.

Pictures available if you want to judge for yourself. We wouldn't want to get into trouble for naming and shaming.

Really disappointing.

[sye73]

I agree with a Ali.... Just because something is purchased at a ' good ' price, that doesn't mean it gives the manufacturer the right to sell ill-fitting parts.

[marcusjames]

Does anyone have the address for eMoto ?

They have given us no option but to raise a county court summons but they will not supply their address to send the summons. The courts can retrieve it but will add to the costs.

I would stongly recommend anyone to think twice before ordering through them.

[YMFB]

try www.companieshouse.gov.uk tomorrow when its open