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Old 01-Jul-2009, 03:46 PM
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MSO 749s MSO 749s is offline
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Amazing Customer Service

Dear All

Just a quick note to share something with you all. Two friends and I had a trackday at Brands Indy booked for tomorrow with Focused Events.

A very close friend of mine died last night and I 'phoned them to ask if I could cancel or even give my place to someone else. The lady on the 'phone, Sam, checked with her Manager, Phil Young, and came back to say they would refund the whole price for all of us if we wanted to cancel.

I was literally moved to tears as I hadn't expected that.

What amazing customer service, and especially when times are hard. There was no mention of an admin charge, cancellation fee or anything.

It is surely service like this that sets apart the truly honourable companies from the rest.

Regards

Mark.
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Old 01-Jul-2009, 04:43 PM
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Col996s Col996s is offline
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Sorry to hear of your loss.
Good to hear that there are some poeple out there who aren't prepared to rip you off.
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Old 01-Jul-2009, 04:59 PM
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DSC Member antonye antonye is offline
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Quote:
Originally Posted by Col996s
Sorry to hear of your loss.
Good to hear that there are some poeple out there who aren't prepared to rip you off.

Well said there Col.


I'd rather die peacefully in my sleep like my Grandfather,
than screaming in terror like his passengers.- Jim Harkins

Ducati 748S | Ducati Hypermotard 1100S | 600-620SS DesmoDue Racebike #111 <-- Sold!! | Avanti Race Parts
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