servicing costs !! have to be ducati ??

[chris999]

just been quoted £540 for 10k / 12 month service (i knew it was going to be alot but !!!)
planning europe trip soon and in no way do i want to invalidate warranty.
do i have to get bike serviced by official ducati dealer ?
will it invalidate warranty if i don't ?
is this too much for the service ?:(

[Steve M]

servicing (http://www.ducati.com/bikes/service/service.jhtml)

[adam]

warranty will be void if you use joe bloggs to do the service.

[chris999]

done 3.5 k
heard on grapevine that any workshop can service, but must use genuine ducati parts ??!!

[chris999]

wonder how much for devon ??

[Rushjob]

Current EU legislation means that any franchised motorcycle workshop can service the bike.
Bear in mind that should you need to make a subsequent warranty claim,you will have to satisfy Ducati UK that the service was completed to the Ducati schedule and specifications and that genuine service parts were used.
I'm not saying that this is impossible, but it will not be straightforward at best.
Sometimes it helps when sorting out warranty issues to have as few barriers to overcome as possible.
In the end, you pays your money & takes your choice.....
Personally, if I've spent the best part of £9k or more, I think that the amount you would save over 3 services would not be a good gamble against needing to make a big warranty claim.

[sparkin]

Here`s my two pennys worth,when Chris Clarke M/Cs went down the pan there were quite a few customers with bikes needing servicing to keep up warranties,and the nearest dealers being Italia(Lincoln) or at the time Ron Parkinsons.This meant a two hour trip or more for some to a "official"dealer.
Nine months before Chris Clarke went bust,a certian Carl Harrison left and set up Carl Harrison M/Cs,well to cut a long story short,some of Chris Clarke M/Cs ex-customers refused to travel and got Carl to do there servicing.I asked Carl how this would keep up warranties as you`re are not a official dealer,apparently if the work is carried out by a competent mechanic to a satisfactory standard,using parts of a comparable grade,ie Ducati original parts,according to EEC law this would keep up your warranty.
Now,Ducati(or any other manufacture as it happens) will deny this,but know one who has work done at Carls has had any problem with warranty claims(to the best of my knowledge)and one guy had warranty work done at Carls (before Veloce M/Cs opened)because he refused to travel to the nearest main dealer.
Now I`m not a lawyer(Ruth?)but it would be handy if we new the law on this ;)

[chris999]

steve m 's link earlier to ducati website makes it out to be black and white--must be authorised dealer !!

take a look

http://www.ducati.com/bikes/service/service.jhtml

[trevor999]

I've lots of good things about this guy.
is it true he used to work at chris clarks as a mech.

[chris999]

reading sparkin's thread sounds like it ...

[trevor999]

Sparkin
frpm your web page link
Main Page Used bikes sales UNIT 1,
52 LONDON ROAD,
HARLESTONE,
Is this a mistake on carls address (harlestone).

[jobr]

Originally posted by chris large
wonder how much for devon ??

Chris I live in Surrey and got my new 749S of Ducati leeds last Novembr it was delivered FOC.

As soon as I havedone another 300 miles it is going back for the first service and to have Termis fitted, they are going to pick up and deliver back at a small cost that we haven't established yet.

Don't know when you need your service but if you can wait a few weeks (hopefully) I will give you the name of my contact and they may pick yours up on the same trip and do you a deal????

Jon

[sparkin]

Originally posted by trevor999
Sparkin
frpm your web page link
Main Page Used bikes sales UNIT 1,
52 LONDON ROAD,
HARLESTONE,
Is this a mistake on carls address (harlestone).

Well spotted deliberate mistake:D have edited the site,now reads Harleston.
Yes he was at clarkes for 8-10 years(I think?)but got feed up with a certian persons att and moved on,if you`re in the Norfolk area There is no one else just ask wheelspin,dodgy,rooney,tantrum,scully etc....

[chillo]

my bike has just been delivered back to me today after having a few bits done, they delivered foc and it hadn't even had a service!
Came back looking spanking clean, better than i could do! The chap was dropping off a new 05 plate 999 down the road, i live nearly 50 miles away from them.
my bike will be going back to them! recommended:P

just hope it warms up a touch this weekend!:sing:

[jobr]

Originally posted by chillo
my bike has just been delivered back to me today after having a few bits done, they delivered foc and it hadn't even had a service!
Came back looking spanking clean, better than i could do! The chap was dropping off a new 05 plate 999 down the road, i live nearly 50 miles away from them.
my bike will be going back to them! recommended:P

just hope it warms up a touch this weekend!:sing:

What dealer was that?

[chillo]

oops sorry yeah, Ducati Leeds!

gone are the days of having to take days off work and ride to a dealer and all the faffing around that goes with it!:P

[Wylie1]

Originally posted by chris large
just been quoted £540 for 10k / 12 month service (i knew it was going to be alot but !!!)
planning europe trip soon and in no way do i want to invalidate warranty.
do i have to get bike serviced by official ducati dealer ?
will it invalidate warranty if i don't ?
is this too much for the service ?:(

I had the same service done at an official ducati dealer (Pro Twins) and ended up paying £185 - bargain!! (& they stopped it cutting out). They said you don't have to do all the work in the ducati schedule - they advised I only get the time-related stuff done as I'd only done about 1500 miles since it's 1st service. The quoted £540 is the price you'll pay if you have all the work done.

My bikes booked in for another service with them in a couple of weeks & they've quoted £700 - ker ching!!!

[Nattyboy]

The maintenance operations described in this section require technical expertise, therefore we strongly recommend you always refer to a Ducati Dealer or Authorized workshop and it is advised that you always follow the instructions shown in the Warranty Booklet and Owner’s Manual.

Interesting statement on the website..would appear to back the case of "if you use ducati OE parts and its done by a competent mechanic" then theyll look at a warranty claim.

The important word being 'look'. I, like most people HATE being turned over by genuine 'expert' dealers for servicing my new S4R, when my 888 is serviced by a mechanic who is ten times as competent, charges 30% less, collects and re delivers, and cleans every component he works on before valeting the bike.

Problem is the monsters got a bit of reputation for flaky engine casings and im not prepared to risk it for the remaining 12 months (to be fair ducati UK have been pretty good at replacing flaky engine casings under warranty).

Digressing slightly...could anyone confirm my belief that as long as you only modify your bike with genuine ducati performance parts, the warranty is unaffected..?

Cheers
Nat

[chris999]

bit the bullet and got riders of bridgewater to service it, because they did not need to adjust tappets??!! only cost £435,
i slight concern was the near "mess up" the technician told me about, by changing the oil filter and starting the test ride before they put oil back in it !!!
obviously i rigarously quizzed this, they downplayed it !!

[chris999]

Thanks for all your help.
roll on trip to monza and le mans (8 weeks)

[DaveB916]

Quote: slight concern was the near "mess up" the technician told me about, by changing the oil filter and starting the test ride before they put oil back in it !!!

If that had happened to my bikes engine they would now be looking at the big end bearings and bores for any scoring or damage!!!! I cringe when starting my bike after the winter knowing the oil will take a very short while to circulate the engine, starting it and starting to ride with no oil...........................well I just could not sleep 'til I knew there was no damage.

Any other thoughts?

[jobr]

I would want an independant inspection of the engine at Bridgewaters expense.

Suprised they told you and when the technician realised his stupidty (of telling you) of course they are going to bluff it out.

I would be very concerned.:flame:

[TP]

Originally posted by chris large
bit the bullet and got riders of bridgewater to service it, because they did not need to adjust tappets??!! only cost £435,
i slight concern was the near "mess up" the technician told me about, by changing the oil filter and starting the test ride before they put oil back in it !!!
obviously i rigarously quizzed this, they downplayed it !!

They ran it without oil?

Of course they are going to downplay it, they don't want to spend time pulling the heads off to check the rockers and cam surfaces etc - not to mention any other damage that could have been done.

Get the engine checked over, tell them you want them to do it for free although I'd be tempted to take it somewhere else for a bit of independance.

No way you have to put up with that!

[Wylie1]

mmmm......whose gonna get there bike serviced at Rider's now??

[JPM]

Just been reading this (http://www.sigmaperformance.com/rockers.html) on Sigma's website about rocker wear etc, and there's a small section concerning running the bike hard from cold, or without oil.... Ouch :o

Might not affect Testastretta engines as much, but still got to be a major concern

[Edited on 10-3-2005 by jpmercer]

[Steve M]

I love the last comment about the fridge:D

[Andy]

Just had my 748R in for its 3rd service at Ducati Leeds and paid £472 (new belts every year). They picked up and deliered her back for free!,
this was a winter offer complete with a 20% discount off Ducati performance parts voucher.
Reading the invoice I noticed they have used Motul oil not Shell Advance.
Any thoughts?

[Hannibal]

Chris, Bridge in Exeter have quoted £405 + VAT for 12 mth service.

[Nattyboy]

DCR..I wouldnt worry too much about Motul Oil..its good gear...my 888 runs it and I think even John Hacketts changed over to it now from Shell Advance..

Nat

[Redruth]

Now I`m not a lawyer(Ruth?)but it would be handy if we new the law on this ;) [/quote]

Sparkin, I'm not a lawyer either, yet! And I haven't got time at the moment to look this up. However, as has been said, practices that restrict consumer choice are frowned upon under EU law. But the practicalities are, you'd never go to court over something like this because of the cost.


Chris large, this thread will be useful as proof of people's positive experience of warranty claims after having a non-Ducati service. If you can show that most people have had no trouble as long as their service met the criteria, you ought to be able to insist on equal treatment.

[chris999]

thanks redruth

[Wylie1]

Originally posted by Wylie1
Originally posted by chris large
just been quoted £540 for 10k / 12 month service (i knew it was going to be alot but !!!)
planning europe trip soon and in no way do i want to invalidate warranty.
do i have to get bike serviced by official ducati dealer ?
will it invalidate warranty if i don't ?
is this too much for the service ?:(

I had the same service done at an official ducati dealer (Pro Twins) and ended up paying £185 - bargain!! (& they stopped it cutting out). They said you don't have to do all the work in the ducati schedule - they advised I only get the time-related stuff done as I'd only done about 1500 miles since it's 1st service. The quoted £540 is the price you'll pay if you have all the work done.

My bikes booked in for another service with them in a couple of weeks & they've quoted £700 - ker ching!!!


Got it back last Saturday. The final bill - £330. That was for a minor service + new belts. Highly recommend Pro-Twins if you're in the South-East.

[twpd]

I can vouch for Ducati Leeds customer service. I haven't had them do any spannering for me but, I bought my 2nd 800 from them and they were absolutely spot on. Helpful, friendy and very interested in what I was intending to do with the bike. I'd use them again without question if I needed to.

[chris999]

jesus had to blow thew cobwebs of this one
forgot all about this thread;)

got an official dealer service done.(better safe than sorry)

if you read my other threads http://www.ducatisportingclub.com/index.php3?M=70

and valencia one,,
glad i did i've had great service from ducati uk



:D

[Carbon749]

Originally posted by Dseered
Originally posted by Andy
Reading the invoice I noticed they have used Motul oil not Shell Advance.
Any thoughts?

Just dug my invoice out, yep Motul Oil, not Shell Advance, bikes not here at the moment so am unable to see if they have changed the sticker on the casing ???

DCR

Not a problem using a different oil as long as it meets the same recognised specifications. The manual will list a grade of Shell Oil, and then by Euro law, list the necessary specifications for others oils to comply with.

Shell will pay Ducati fortunes to have the listing in the book and the sticker on the case, but, you can use other oils.

[TORTUGA]

I spent £850 on my 999s big service at Riders in Bristol last summer and it came back with less paint than it went in with, namely a patch on the frame to the front of the tank. They claimed it was tape which when removed took the paint with it. The response was sorry if you trade it in with us we wont penalise you for it. Its out of warranty now so Louigi Moto here I come.

[duck]

Sparkin:

Well spotted deliberate mistake have edited the site,now reads Harleston.
Yes he was at clarkes for 8-10 years(I think?)but got feed up with a certian persons att and moved on,if you`re in the Norfolk area There is no one else just ask wheelspin,dodgy,rooney,tantrum,scully etc....

yes there is, Veloce in swardeston. Nice bloke and great service.
Official dealer, 12 month service (3950 miles on clock) £105.03