Warranty Claims - Who to write to and where ?

[YMFB]

I need to write to Ducati UK and take up the question of a warranty claim for clutch plates replaced during my bikes first major service at 12 months, could anyone advise me who and where to write to.

Has anyone else done the same ?

Thanks

[guest1]

Your dealer would ordinarily have done it on your behalf?
Other than that, ask your dealer for the name of the customer service manager for your area.

[ak47]

info@ducatiuk.com

I wrote to them when I felt the dealer wasn't doing as they should and they got things sorted within 48 hours.

[Dibble]

warranty claim on clutch plates ??? whats up with them ???? aren't they a wear and tear item ???

unless the friction material can be proven not to have been bonded to the plates properly I doubt they'll be covered ...

[bolds]

Need to write in as well my tyres are only lasting 2000miles:sing:

[Loz]

I nearly ran out of fuel today. What was that Customer Service Manager guy's number again?

[YMFB]

Originally posted by DIBBLE
warranty claim on clutch plates ??? whats up with them ???? aren't they a wear and tear item ???

unless the friction material can be proven not to have been bonded to the plates properly I doubt they'll be covered ...

read the other thread titled ST Clutch, im sorry i dont know how to post the link.

[YMFB]

Originally posted by YMFB
Originally posted by DIBBLE
warranty claim on clutch plates ??? whats up with them ???? aren't they a wear and tear item ???

unless the friction material can be proven not to have been bonded to the plates properly I doubt they'll be covered ...

read the other thread titled ST Clutch, im sorry i dont know how to post the link.

http://www.ducatisportingclub.com/xmb/viewthread.php?tid=24477

[Edited on 22-9-2005 by YMFB]

[Edited on 22-9-2005 by YMFB]

[bolds]

If its worn out- it aint covered -if its come unbonded then it probably is-simple as that:smug:

[bike mad]

what is it with you lot, you pay 10,000s for a bike and expect it to sub standed compered to any other make and when you should be getting together to help your frends, you say it's you fault for buying it.
come on lads and lasses.
We should be praising up the good dealers and telling us the ones to avoid that way we will get better after sales and better bikes.
and 1 year for a clutch that has not been draged or raced is not good is it,:flame::burn::burn:

[YMFB]

thanks bike mad i was beginning to think i was being ungrateful for owning a Ducati. I love the bike and the marque and accept that it will cost more to keep, however, sub standard workmanship or parts is unacceptable even on a Ducati

[keith_mann1959]

I agree with you YMFB.
I have been a fan for 25 years and owned enough of them. I will never own anything else. BUT, that does not mean i have to be blind to their shortcomings or the lack of response to some of the long term ones.
I was told my complete clutch needed replacing after 5000 miles from new. That should be a warranty worthy issue. Now i spent £350 of my hard earned cash to replace it myself. It does annoy me but as i said before it will not stop me owning and enjoying them. Lets not hear any old cobblers about it being a racing clutch and what do you expect either.

[ariel]

Clutch plates that have to be replaced on a low mileage bike still under warranty must be replaced free of charge under the warranty.
I suggest you have your bike serviced elsewhere. Your dealer appears to be useless and you shouldn't have to be chasing after Ducati UK to stump up for the cost of the work.
Some members seem to be rather reticent when it comes to getting mechanical problems sorted out on bikes which are still subject to the manufacturer's warranty