Problems with eMoto UK

[marcusjames]

Just as a warning. A friend of mine has had real problems with these guys.

He ordered some carbon panels for a Duke which arrived 36 days later !! This was not mentioned, in fact 7 days was quoted. Excuse, Easter !!!

They are badly scratched and don't fit over the original units. They are actually smaller than the standard ones !!

He has asked for his money back and ended up in an email argument as they are quoting that their Ts & Cs quote 14 days return policy.

Has anyone experienced the same ? He is off to raise a CC summons this week.

[rockhopper]

Sounds like another reincarnation of Dixio Carbon

[TP]

They're bluffing. They haven't got a leg to stand on.

Clearly they're not as described etc etc so they'll settle out of court once they realise your mate is serious and they're actually going to go to court!

Urge him to keep going and ignore their ****.

[marcusjames]

They have just emailed saying he shouldn't "bad mouth" them on a public forum.

[andyb]

A little bit shutting the gate etc but who recomended him to buy these? Why from there? If it was cos they were a good price then you gets what you pay for.

Aftermarket panel are such a difficult area to get right, they allways need "fitting" rather than just bolting on!

[ali]

As long as he communicated a problem with the item within 7 days of receipt then he's 100% protected by current distance selling regs. If he paid by credit card get them to retrieve payment, if not then issue a CC summons.

The whole point of distance selling laws is to protect the consumer when they can't see an item while still allowing a retailer to contiune selling. I don't understand retailers that believe they'll never get any returns. Even if the customer was over time on the return you'd expect the retailer to refund on a goodwill basis as long as the item is undamaged and still saleable.

"If it was cos they were a good price then you gets what you pay for." - Not true, if a company says they'll fit and they don't then they're defective. Return for a refund. No grey area whatsoever in that. Since when was it ok to sell substandard merchandise and expect consumers to swallow it?

Ali

[marcusjames]

Thanks for the comments.

He paid £80 plus postage expecting top quality items and he certainly paid top price.

Correspondence is going nowhere so a court summons is being raised this week. Will also contact DTI and trading standards as a point of principle.

Pictures available if you want to judge for yourself. We wouldn't want to get into trouble for naming and shaming.

Really disappointing.

[sye73]

I agree with a Ali.... Just because something is purchased at a ' good ' price, that doesn't mean it gives the manufacturer the right to sell ill-fitting parts.

[marcusjames]

Does anyone have the address for eMoto ?

They have given us no option but to raise a county court summons but they will not supply their address to send the summons. The courts can retrieve it but will add to the costs.

I would stongly recommend anyone to think twice before ordering through them.

[YMFB]

try www.companieshouse.gov.uk tomorrow when its open

[marcusjames]

Thanks. Will try them today.

Have also spoken with my credit card company and they are investigating the matter. Hopefully they may refund the money and take up the case themselves.

My mission is now to spread the word !! Companies like this give other internet companies a bad name. In my humble opinion, they shouldn't be allowed to trade.

[marcusjames]

By the way, they also use www.ebusters.co.uk and below is their eBay account :

ebusters-co-uk

Now off to spread the word over the other forums !!!

[ricky996]

I actually used these guys for some carbon parts for my 996 and a clear rear tail light lense, I must say I was impressed with the bits they sent me, the carbon looked good and I had no fitting issues. I ordered the front fender and the hugger, I was impressed, found them on google and gave them a go, no regrets here!

Why don,t you give them a call, I placed my order over the phone and they were very helpful, even helped me with a technical query I had.

[marcusjames]

I'm pleased you had a good experience.

We were unimpressed with the quality of materials (regardless of the high price), delivery and after-sales service. They have tried everything to get rid of us even to the point of accusing me of abusive behaviour which is crazy. That was all on email and am prepared to send this on. It's got to a point of principal now. All we asked was for the money back. This is our right.

By refusing to supply a postal address for either returns or court summons is an admission of guilt in my view.

[ricky996]

Have you called them? I forgot the name of the guy I spoke to but he was really helpful and seemed to know his stuff.

[marcusjames]

My friend has called them (we share the bike) and asked for the manager which was refused. Got a standard "we will only replace the items" which is totally unacceptable. They claim that the 14 days right of return starts from the date of order !!! So the fact that they took 36 days to deliver means they are always covered. I contacted them within 2 days of receiving the items to say they were unuseable.

I ran through it will the legal dept at work and they confirm that they don't have a leg to stand on and we are looking for a refund, interest and costs for my time. Oh and additional court costs for retrieving their address.

I am within my rights to communicate this to others which is what I'm doing. They have told me that they are reading these forum messages. I will also be posting on the Aprilia, Buell, MV and general sites.

Companies make mistakes and send out items that have not passed quality control. I understand this. Companies sometimes send out items late (even if over a month late) which I understand. However, a refusal to solve the issue correctly is unacceptable.

[marcusjames]

I'm very pleased to be able to report that we have come to a mutual resolution for this. I have sent the items back to them and they have refunded my costs.

It would appear to have been a mis-communication between their customer service dept and the managers.

I would like to add that although the items were late and (in my opinion) faulty, and I disagreed with their returns policy, they tried very hard to resolve the issue promptly and to eventually ensure I was satisfied.

Thanks for all your advice and help.

[antonye]

Lol!

I think the phrase "hush money" could easily be bandied about at this point ;)

Good result at last! :D

[floydstar]

Have read all the post and I think things have got better - Have ordered (as a new customer) a few new bits & pieces for my 1098 and delivery has been quick and the parts are really good quality - I am still waiting for my clutch bits which are from the USA (speedymoto via emoto) but its only been 4 days. They are also one of the first companies to offer 1098 bits - this is good but also means you need to put a bit of faith in what they offer - so far so good

[MARTIN H]

Am pleased you have a better experience with them than I did.