| Consumer legal advice needed
Can anyone offer any advice on the following issue?
One of my sons bought a dining room suite from Debenhams some weeks ago. To cut a long story short, it didn't suit them so they asked the retailer to collect it and refund the money. Despite being told that they would collect it within 21 days it's still sitting in their house. Their money has been refunded though!
He's phoned them 5 times but they have not given him a collection date because they need to speak to the supplier.
He's thinking of writing to Debenhams and telling them that if they don't collect it within say, 7 days he's going to put it in the garden and no longer accept responsibility for it.
He's tried to contact the CAB but the lines permanently engaged.
What do you think? |