Quote:
| I've no axe to grind with OYB living ooop Narf! but this is an interesting one that a dealer is actively having a look at whats being said, and more importantly wants to respond and improve things. |
I'd second that.
Despite going to their open days and visiting their showroom a couple of times I've never bought anything or had my bike serviced there. I must admit that some of that is to do with less than positive comments that are probably more anecdotal than fact.
It's good to know that they're listening though. Top notch customer service always begins with knowing your customers like the back of your hand, and this forum is a very good place to get to know exactly what Ducati owners are all about.