Quote:
Originally posted by Twinfan
I'll be calling the dealer tomorrow afternoon for an update, where I'm expecting an answer. |
Twin fan why should you call them (I know the answer) but they should be doing all the chasing daily and keeping you informed. You gave over a load of your hard earned to them the supplier you now as the customer should be treated better.
Personally on recent experience the apathy stems from MK down to the dealers. I paid for a termi exhaust 6 months ago, in december Im told dealer has it. Turns out when I want it fitted they never had it. Termignoni haven't even made the cpu yet as there are problems, dealer can't tell me anything.
Me (not dealer) rings Ducati UK ask to speak to Georgina who deals with parts etc, left my number 4 times, no call back. Eventually 5th time lucky, she doesn't know will call me back.
Nothing.
Fire of email and letter to MD of Ducati UK about all the issues and Georgina not ringing back, suggested if she had no news why not just ring and say so - GOOD SERVICE?
No reply. Biut I know she has a meeting at Dealers next day but not connected.
Two days later dealer rings, now remember this part isn't apparently made or avaliable anywhere - pick your bike up next week Ducati UK are trying to get the part in time etc etc.
Point is, if they value my custom why not respect my custom? Its not a perfect world shite happens but keep us informed and most of the anger / frustration etc is diluted.
Sorry, rant over.
