Quote:
Originally posted by jobr
Its not a perfect world <b>[Censored]</b> happens but keep us informed and most of the anger / frustration etc is diluted.
Sorry, rant over. |
Excellent point well made jobr. It's all about customer expectation management. If the situation changes, a proactive phone call adjusts the customers expectation and there's no surprises. Customer stays happy (in most cases, there are unreasonable customers too .. not saying anyone on here is mind, Twinfan knows my feelings ...)
It's a basic customer service premise ..