Computacentre, SCC? Nope, - got to be worried if you work for either of them right now as HPQ try and take away the cream of their customers to deal direct. Actually any resellers should be worried right now, probably why we have resellers knocking at our doors. Ever heard the story of the SCC Sales rep who won the bosses Ferrari for a week?
Support who needs it?
Just sell em the tin
use service partners to pay for the peaks and troughs of demand.........I work for the most successful direct company that took IBM out of a significant sector of the industry last year.....