| I have just got off the phone with the dealers now for the third time in 20 minutes.
I phoned them to ask when my bike will be ready and what the parts are they are waiting for. I was told they were waiting for a gasket on the exhaust as it had to come off for some of the service work? So I asked when my bike would be ready for me to collect and was told 'The mechanic is not in this week (he is in the Manchester branch) so it will be some time next week' As you can imagine my reply was unprintable on this site. The bloke I spoke to said he would ring the mechanic at Manchester and see what could be done and phone me back, he also said that perhaps they could get the work finished by an outside contractor (his words) so I could have the bike for weekend.
Well true to his word he phone me back 10 mins later and told me that he had spoken to the mechanic and my bike was finished and ready for collection.
Now bear in mind that I had a message on my machine just before they closed on Saturday saying parts were needed and the fuelling needed to be set up. And that I had phoned them on Sunday to be told that there was nobody there from the service department, And that they are closed all day on Monday and Today the mechanic was in Manchester. So exactly when was the service completed on my bike? I asked this question and was told 'he must have come on yesterday just to finish your bike'
It gets better! 'I will come for the bike tomorrow, How much do I owe you?' Asks I The reply? Are you ready for this??
£621 !?
At this stage I hit the roof, I informed them they had quoted me £325 max for this service as had a couple of other dealers. He recited the works sheet to me and said that was the price, I said that was not the price and on it went like this until I had to say that I would phone him back shortly as I could feel myself about to become very very abusive. I checked on this site and Multistrada.net to see what everybody else had paid for the 6000 mile service and sure enough £300 to £325 was the norm. I phoned a couple of dealers and was quoted £300 ish + vat. I was about to phone them back and go absolutley ballistic when they rang me to say 'sorry sir we have mixed your job sheet up with someone else and you bill is actually £311 all in' Right I will collect the bike tomorrow.
To calm myself down I took my dogs out for a walk for 15 minutes and when I came back there was another message on my machine from someone else at the dealers saying 'There appears to have been a bit of a communications breakdown at our end and the price we quoted you of £621 is definitley not right we can do it for £325 all in' WTF!
I rings them straight back and asks what the price actually is £621? £311? £325? any other figure they can think off?
So my bike is ready, but is it just me or would anyone else be really confident that the bike has been serviced correctly? I am not too confident, supposing the valve clearances have been checked and one or more required reshimming, Will it have been done or will it be a case of they will be ok for another 6000 miles/1 year? Will the fuelling have been set up?
As you can imagine I now have zero confidence in this dealer and they will not get any further custom from me. I took the bike and my previous 996s to them for all servicing because I had bought them there and I had been very happy both times with the financial aspects of the deals. I felt a sort of loyalty to them because of this (somewhat foolishly!)
I would be very interested in all your thoughts on this
Thanks
Martin  |