| Servicing issue
I was interested to read the feelings and feedback on the forum today especially by Martin H reference his Multistrada.
I consider it unfair at this stage to talk about Martins comments behind his back and state our side of the story until we have discussed this incident together when he collects his bike today.
As Aftersales Manager at Fylde Superbikes for the last two and a half years, I feel that we do our utmost to ensure that customers are happy at all times.
In most cases a lack of communication due to busy times or waiting of parts accounts for 80% of any problems that ourselves or any other dealer will experience.
Sharing of information on forums such as these is essential to both promote good business practice and allow members to share their feelings.
However surely it makes more sense to address the problem first with the dealer (ourselves or any other) and once the issue has been resolved to its best, then and only then, is it fair to post the issue onto forums.
I will agree with the members here that a feedback system is a good idea, and we have already started making steps to include our own forum to offer advice and allow feedback from customers to be shared with others. This way Ducati owners will be able to see all the good we do as a dealer rather than the isolated incidents where things go wrong.
We have offered free diagnostics, telephone advice, free mail order, 10% owners club discounts and much more for a few years now and take over 100 calls a day from Ducati owners who value our service. Unfortunately these people do not share their praise onto forums as they are too busy enjoying their bikes!
Why not put this to the test and give myself or one of our fully trained Ducati technicians a call for free advice or to order parts for your Ducati and judge for yourself if we are as really as incompetent as this minority of people are making out.
Then please feel free to share your GOOD comments, as I am sure your opinions will change overnight.
Robbie Macdonald
Aftersales Manager
Fylde Superbikes
01253 298833  |