| Hi Robbie, Thanks for taking the time to reply to this post.
I have no problems at all with you replying to what I have said on here. It would only be fair to allow you to have your say regarding the matters I have raised in this post. It would be a little undemocratic of myself and the other people here that have raised concerns about the level of service we receive if we did not allow you the opportunity to reply.
If there is anything you dispute in my post I would love to hear it, I am sure anyone else following this would too.
I do realise that busy times and waiting for parts etc do account for many of your problems, I am as I said in the service industry myself and face these problems myself. However if one of my customers finds themselves with a machine out of order for more than an hour or two I find myself either losing the customer for good or having to give him a period of free rent etc to retain their custom. If you find dealing with motorcyclists demanding you should try keeping the committees of working mens clubs happy!
I am glad you think that the sharing of opinions of dealer service is a good idea on this site, as there certainly seems to be plenty of people ready to say what they feel.
As for voicing my opinions before the issue was resolved with yourselves, The reason I had done so was because I wanted peoples thoughts and advice on what was an ongoing situation! The service I was receiving was certainly not what I expected form a main dealer, and I wanted to know if I was alone in my expectations.
I had read a number of negative discussions regarding the level of service you had given other people here. But as I had not had a reason to complain myself over the past 3 years with my 996s and my previous service on the multistrada I decided that there should be no problem.
In fact if you decide to look through my past posts I have actually recommended your company! The following is taken from a post in April 2004
'I also recommend anyone to deal with Dave Paterson at Ducati/Preston/Manchester/Fylde Superbikes etc. Both times I have purchased a bike from him he has done me a deal I have been more than happy with'
I also put a similar reply on a thread on Multistrada.net round about the same time.
So I hope you do not think I have it in for your company in any way because I havent!
Could you really say you would have been happy with the service I received had you been in my shoes?
Regarding collecting my bike, I will have to come for it on Thursday now as I am finding it very hard at the moment to be able to arrange a lift over at a time that suits myself and the person bringing me. I had provisionaly arranged transport on both Friday and Saturday last. However that was not to be.
Thanks
Martin  |