Registered Forum User
500SD
Posts: 823
Join Date: Oct 2004
Location: Alton
Mood: On top of the world
I work for a small family business - we are only as good as our last job, and we take our highly regarded reputation very seriously. Very few of our customers talk with their feet, as they aren't put in the position where they feel they need to.
My experience of WM Snell has been much the same.