| Insurance Saga
About a week after coming out of hospital so 5 weeks after my accident I ring up Norwich Union as I haven't heard a thing. Explain the situation the fact the bike is a write off. Asks me to send the V5, insurance policy, copy of drivers licence and the keys recorded delivery. In the meantime they will locate the bike and get it collected.
3 weeks later as I've heard nothing I call them again. Takes several days to get through each time unless you want to hear the same recorded message over and over!
It takes this person 20 mins. to find me on the system! Perhaps it was his first day? Tracks down my paperwork etc but then says they haven't collected bike as they don't know where it is! We are talking 8 wks since the accident.
I agree to try and track it down. A few calls later I get a call from the copper who attended the scene. He was amazed when I told him I would probably make a full recovery! Apparantly the first thing he saw was the damage to the tanker then my bike which was broken in two. He was certain he was attending a fatality. Then was amazed to hear me screaming. Of course he wouldn't have known what my injuries were so was probably under the impression all this time that I at least had some parts missing!
Anyway, I call Norwich Union back and talk to a female this time. Explained why I was calling eg I had located my bike. She took a minute to read the notes and admits that they've known for 6 weeks!!!!!!!!!!!!!
She apologised and said she would arrange collection. Yeh right.
I guess their loss adjusters will want to see her. Keep ya posted.
The thought of my baby in two pieces is quite distressing but makes me realise even more how lucky I have been. If that's possible.  |