Recently did spain trip and had to have battery replaced by ducati dealership in santander (through ducati spain)
they blamed meta alarm and because its a non ducati item (even though fitted when bought) had to pay 142 euro bill.
ducati spain would not budge ( don't think they use alarms like we do)
when i got back i contacted ducati uk via e mail with copy of bill attached..
Had a letter through today --
"with ref to e mail to ducati uk customer services regarding your bike.
your comments have been passed for my attention.
i am sorry to hear of the problems you have experienced and for the undoubted inconvenience caused as a result.
please find enclose with this letter purely as a gesture of goodwill a cheque for £98.53 to cover cost of battery replacement.
thank you for your co-operation and continued support of our product"
Iain Rhodes
after sales department.
ducati uk.
what great service
thank you very much ducati uk
