| Not sure if the "brand " is in decline on worldwide basis,the accountants will know the answer but its declined to the point of no return in my house.Never again will I spend my hard earned on a new Ducati.Customer service from my nearest dealer is laughable,in 2years they have never returned a phone call,"call you when bikes ready","call you when the part arrives" yeah right,had a part on order now for 4 months,might have arrived,gave up after 6 weeks and sourced the part from an independant.Total failure to care that a buisness cannot operate without customers.The number of Ducati specialists in operation shows the condition of the official dealer network,not only because they are better value,they more often do a better job!.Having sold a 748 this year,I bought a Suzuki GSXR 600 its been a revelation,a good bike,supplied by a dealer that believes in customer service,and parts availability.Hopefully it wont be plauged by substandard parts(like rockers)that will cost me a fortune.Thats my 2p,s worth,and a reflection of my experience,Im sure theres dealers out there doing great work.The 888 still sits in my garage,its a beautiful sight,but good looks only count for so much!  |