Hang on, lets not get too carried away trying to solve a problem we don't understand yet! Sheesh!
My personal opinion, and I'm happy to be proven wrong if it means this gets solved quicker, is that I don't believe that the website traffic volume is creating the issue. I have two other theories but until I can get some sort of corroboration out of the logs or stats I won't know if they're accurate or not.
And if it was the website itself causing the issue, how do we know whether it's the front end and not the back end?
Bit of a trap for young players I've found whilst consulting for myself ... don't try and solve the problem before you have all the information, the client generally knows enough to know they haven't given you that yet
