i can understand the mt not wanting it aired all over the board as potentially can get them into hot water if it turns out things posted are untrue
there are always two sides to any story
that said i would like to know when people get bad service even if i take it with a pinch of salt as it helps me decide where to take my business! likewise reports of good service
thats how i got to know about 'ducati john' - through (good) service reports