Thanks Michael - that'll be the way to go if Jasper and I are anything to go by.
Andy - we've had a focus group, consulted the key stakeholders, done a SWAT analysis and still no performance improvement. I've even threathened the offending caliper with a Haynes manual and still no joy. Looks like a strong talking to by a upstanding officer of the law is required. Any idea where I'd find one of those
