Just wanted to share my disgust at the level of service these people provide.
My wife ordered 2 items, 2 weeks ago for my birthday (24th)...she chased three times, being promised twice that the goods would arrive in time for my birthday - they didnt and she was quite upset as a result.
1 item came late - but was the wrong thing anyway ! And listen to this..!!
My wife phoned up to return it and get the correct item sent...and was told that she would have to pay ANOTHER £7.99 postage and packaging..!! When she stated that this was farcical as it was their mistake, and we werent happy anyway..we were then told that it would be reduced to £4.99..!!!
They have now refused to send the correct item until they have recieved the other item back - and we are still waiting on the 2nd item.
A joke - I think im right in saying that other people on here have had similar experiences.
I would never use them again after some previous nightmares (and extortionate postage charges), but obviously my wife was unaware of there reputation.
Beware...
[Edited on 4-5-2006 by Nattyboy]