| My friend has called them (we share the bike) and asked for the manager which was refused. Got a standard "we will only replace the items" which is totally unacceptable. They claim that the 14 days right of return starts from the date of order !!! So the fact that they took 36 days to deliver means they are always covered. I contacted them within 2 days of receiving the items to say they were unuseable.
I ran through it will the legal dept at work and they confirm that they don't have a leg to stand on and we are looking for a refund, interest and costs for my time. Oh and additional court costs for retrieving their address.
I am within my rights to communicate this to others which is what I'm doing. They have told me that they are reading these forum messages. I will also be posting on the Aprilia, Buell, MV and general sites.
Companies make mistakes and send out items that have not passed quality control. I understand this. Companies sometimes send out items late (even if over a month late) which I understand. However, a refusal to solve the issue correctly is unacceptable.  |