| Resolution
I'm very pleased to be able to report that we have come to a mutual resolution for this. I have sent the items back to them and they have refunded my costs.
It would appear to have been a mis-communication between their customer service dept and the managers.
I would like to add that although the items were late and (in my opinion) faulty, and I disagreed with their returns policy, they tried very hard to resolve the issue promptly and to eventually ensure I was satisfied.
Thanks for all your advice and help. |