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| Originally Posted by doogalman I can understand Barnsleys feelings. i have had the same in the past elsewhere. Not just serviceing but bike purchase. If they are not going to make some effort at first contact then i walk away with my money (Not a lot but hard earned).
You should not have to be a regular to be greeted with help and efficiency! |
I bought my bike from 3X and used them for the first two services, not again. Snells didnt know me from "Adam" I did mention however that I am a member of the DSC but having heard them talk to other customers I got the impression that the excellent quality of service I received is their standard. It maybe that someone could give an equally good report on 3X but i for one know where I am going in the future and if Snells happen to have what I want when I want it next time I would certainly be happy to buy a bike from them.
As for dialling in the cams and talking to the mechanic, firstlty I wouldnt have expected the counter staff to necessarily know the answer to that and the mechanics are not, to coin a phrase "Customer facing" they are spending their time being hands on whatever it is they are repairing/servicing.
Just my opinion