| this is a topic that I would like to cover in Pronto, - as there is still this great misconception about Duc reliability. Any examples or comments please let me have.
I have first hand experience of 2 bikes right now, 1 Duc, 1 non Duc (and not Jap either). The customer service from the Ducati dealer and Ducati UK (who got involved with an out of warranty claim on my Numpty ) has been superb. I recently thanked Andy and Tim of DUK, -they did not know until then who owned the bike as I left everything in the hands of my dealer who was great. Now the non Duc bike has a warranty claim on it which the dealer has agreed is warranty, but they cannot source the replacement part, as there is no stock due to the amount of claims. There is about 3 months of warranty left on the bike and the dealer said to me that he hoped that the part would be available before the warranty ran out or it would be tough. From others that I have spoken to with the same bike this is not uncommon. If that is the case there will be aletter going to their Bracknell H/O.  |