I was with access as well. Tried to add a second bike to my policy via Performance Direct and .................
http://www.ducatisportingclub.com/sh...ad.php?t=81827  All now sorted and new insurance cert issued. 
 If you don't like 0844 numbers then Performance Direct - 01708436800 
 It's now approaching renewal time and it remains to be seen if Access Underwritings excellent prices will be maintained.