| I would like to thank Jason at Section 8 Superbikes, he has been true to his word and given me a full refund, I accept that he did not have to do this as the loss of the package is down to the courier and if it ever does turn up I will repay him the money, (its been 82 days so far)
But he has done it as he has a policy of "taking care" of any and all customer complaint situations no matter who's responsibility.
I was quite prepared to try some of the other suggested methods to recover some of my loss but Jason has been really decent about the matter and it can now be put to bed.
Important lesson from this is that
1. Section 8 Superbike is a reputable business, which is more than can be said for USPS couriers.
2. Either pay out for insurance or request a service with a trackback system
You may ask why I didn't follow point 2, well mainly because of point 1, I have had a exhaust system before from Jason and it was shipped with insurance cover that had been included in the original shipping costs without me having to request it.
And in case anybody noticed yes it was a section 8 superbike T-shirt I was wearing at Cadwell at the Track Attack 2 trackday
So thanks again for the refund Jason
Kev  |