I always wondered why it takes dealers so long to do basic stuff, like the filter/oil filters/brake pads. I'll be doing the work myself if I have the time or take it to an independent where the labour rate isn't 60gbp an hour + vat and paying for the fancy showroom and mechanics tea breaks and alike
after the warranty expires.
don't forget 7.50 gbp for sundries, 35gbp for the oil, ducati servicing kit ....