Unreasonable?
 

Please tell me if I am being unreasonable here as I am getting pretty fed up of this .... (sorry for the long explanation)

Last Sept I booked 2 places with a certain trackday company. I paid for one and was due to pay for other place on the day. Later the same day we realised we couldn't go as I had got dates wrong. I rang up immediately and explained and cancelled places. (within 4 hours)

After numerous phone calls from me and being passed around to different people who could or could not make a decision they finally said i could not have a refund but could have a credit note. Not ideal for me, but i accepted their conditions as i had little choice. After a few months of me ringing again I finally got said credit note in writing.
They had assured me they would be fully operational this year and I could use it whenever i wanted.

This year, said trackday company have changed their trackday list to a new style which involves acting as an agent for Donnington and then 'superbike schools' with a celebrity instructor. All these days are far more expensive and I am not interested in the superbike school.

The trackdays with this company are more expensive than others, but as i have the credit note i need to use it.

So i have just called to try and book a Donny day. I was informed that my credit didn't go against that as they were just an agent. My only other choice is superbike schools which are £50 more expensive than normal trackday. I explained politely why i didn't want this and was told that they would do 50% against a Donny day and I would have to use other 50% on another day.

My request is simple. I want to use my credit note against a Donny day and pay the difference. If they can do 50% then surely they can do this in full.

I was then told that I should have a think about it as the guy was a bit busy doing other stuff and was on his own. His comment that 'well there is no urgency in this is there' and could I call back next week made me very annoyed.

Am I being unreasonable about this? What can I/should I do?

I knew they would try and get out of this!!

Personally I would name and shame, and advise as many people as possible of their underhand tactics firstly, inform said company (Run by a well known racer) of the posts on various bike forums, then get onto the CAB and see what they say :flame:

I will wait for some feedback and see how they respond on Monday before I take this any further.

I was very polite on the phone and will give them chance to do the right thing, but if they continue to mess me around then I will take it further.

get stuck in there and show them what for ....

you've done right so far .....

[Edited on 11-3-2005 by DIBBLE]

No Lily I don't think you're being unreasonable.
They've been paid the money so why shouldn't you be allowed to use all the credit at once? The credit note is as good as a receipt of payment.
Name and shame!

Not going to name and shame just yet. will give them a chance to redeem themselves.

I know I am safe as none of this is slanderous, it's all fact, however we all have off days so they have one more chance. I just wanted to check that what I was expecting was sensible and not beyond reality.

Simply give me the credit note and you'll be free of this turmoil - sorted!

Yours for £130...

;)

Wooomen on motorcycccccles, racing around tracks, with credit cardzzzzzz having indipppppendant thoughts.......wwwwwhat evver next.

Never used to be like that in my day :puzzled:


Just let Mav and me know who it is and i'm sure it'll all go away :devil:

I say name & shame.

Even if they sort it on Monday for you, they've still messed you around which ain't really on.

At least we'll know to be careful with this company in the future.