Jamie - you are in no way causing a fuss. Not at all. I'm really interested in finding out how this all turns out for you - please keep us up to date.

I wrote a long reply but I decided not to post it - it still does not sit right with me and although I always seem to agree with Jools there is still something nagging in me that thinks "this could be any one of us one day and I'd like the support of the DSC if it did"

I wonder why I never renewed my membership to the DESMODUE SPORTING CLUB?

call me
i am a lawyer
i may be able to help!

01274 864002

Defamation, libel, call it what you will, law applies just as much on here as it does in the News of the world, TV, etc.

Public slanging matches while having an entertainment value for spectators rarely produce a result where both parties "win".

I have every sympathy with any individual who has suffered shite service, shoddy goods, I also have sympathy for any organisation that has suffered at the hands of some chancer who is attempting to pass the buck for their unreasonable use of a product or service demands.

This ain't no judgement on the issue here, merely an attempt to illustrate the point that every case has two sides and until you can fully understand both sides positions you are unlikely to even be able to begin to sort out the right and wrongs.

getwayrider,

I take it you have spoken to your local trading standards and citizens advice bureau as well as the dealer? If the two former organisations can offer no hope then it's down to the dealer and or DUK. If all else fails a second hand motor with a known (to you) history might be the besto solution or try a local specialist. If you are very confident mechanically and/or have the right tools fixing the bike might be an ask too far and cause more heartache/cash in the long run.

Regards

Ray.

i can understand the mt not wanting it aired all over the board as potentially can get them into hot water if it turns out things posted are untrue

there are always two sides to any story

that said i would like to know when people get bad service even if i take it with a pinch of salt as it helps me decide where to take my business! likewise reports of good service

thats how i got to know about 'ducati john' - through (good) service reports

Maybe a bit of legal advice for the cost of a phone call, for a fellow DSCer,

Ray.

Building a bridge is far more work than burning it. :flame:

how the vultures circle :lol::lol:

seriously though... I don't know the ins and outs of it, but you should always be happy with a new bike. The whole point of buying from a dealer is the backup.

Good luck however it turns out. i'll be interested in knowing what happens, from a dealer perspective as much as a Ducati owner.

Firstly, I am saddened to hear of your unfortunate experience and more importantly the perceived lack of support from the DUK/dealer network.

I also accept the view that there are 2 sides to every story but on a personal note I am nervous about putting my bike in for a service until I know the outcome has been equitable and fair.

Good luck and don't let this put you off riding a great bike.

:saint::barfy::saint:

If I am not mistaken this situation has been going on some 6 weeks now!??

I for one would be a pretty miffed customer if I had been the purchaser of said machine, whomever's fault this turns out to be.

If it is the case that, "...not all of the pertinent facts are represented in the thread and several of your members are showing us in a very unfair light...." then why doesn't the dealer concerned present their side of the facts for perusal and then see if they are still perceived to be 'villains' or maybe even 'heroes'?

I am sure there are always 2 sides to a story but to simply send, 'a message from Ducati A*******y pointing out that there are a number of defamatory remarks regarding their service department and they are in the process of resolving this issue with the customer' to the WEBTEAM and expect all to be well is very short sighted of them, particularly if not resolved 6 weeks down the road ? Or not 'down the road' as the case is here with this machine.

Surely it must be in everyones interest to resolve such issues swiftly and amicably?

Good luck mate, I sometimes feel dealers loose sight of the importance of customer relations in favour of pleasing Mr Bank Manager, I hope that is not the case here?

I had a similar experience some time ago, not I may point out with this dealer but with someone/an individual not a million miles away from them, some of you may remember it?

All I can say is thanks to Alan at AJR and in the last 2 years big hand to Nelly at Cornerspeed, never had such problems with them, just good b****y service and reliability, now there's tempting fate !!!!........LOLOLOl



:lol::lol::lol:

no vultures but if he needs advice for free to point him in the right direction then am happy to advise of rights on a general basis
as i say, 2 sides to the story i am sure!