USA mail to my door or not?
 

Hello,

waiting on a part from the states, I understand the shipment/time delay with the Uk mail service being so good and all. . .

Just intrested should I wait 1/2/ or 3 weeks then chase.

anybody have any experience of the C++P mail service this end?

regards

TopiToo

PS I can get post from the Far East within a week maybe its the times we live in!

Steve I have been waiting 10 weeks for a bit to turn up from Section 8 superbikes in the states and likewise for some bits from Aus. Both off of Ebay and paid for with Paypal.
Contacted both parties after about 6 weeks to say where are they, I was told they should be with me by then but give it another week or so.
Neither of them have a tracking number, I have contacted Parcel force and H.M Customs to see if they have any record of them without any Joy, I have also contacted USPS and Ausrtralian Air Express and they can't help.
So at the moment I am out $500 and if I dont hear anything positive from the sellers in the next 24hrs I'll be leaving negative feedback and contacting Ebay and Paypal.
So did they post them or is it just c**p courier services.

Kev

I ordered a set of stainless bolts for my ST from the US via ebay, came within a week and i also bough a second hand footrest, also from ebay and also from the US. That came within ten days. I did win a set of cans and payed for them with Paypal. Six weeks later they hadnt come. I email the seller a number of times but he always told me that they had just been sent but was never able to give me a tracking number. Turns out he had underestimated the shipping charge so he never even sent them. Gave me my money back though.

If its shipped any other way than standard post there should be a tracking number Kev.

Paul, Section 8 superbikes say it was sent USPS letter post so ther is no tracking number.
The guy in Australia ducatifreaks claims he sent them using a non tracking system, but am awaitnig a final response from him before Ebay get involved
Since I won the items off him and paid for them he has had 5 negative feedbacks
http://feedback.ebay.com/ebaymotors/...d=ducatifreaks

Beware anybody thinking about his Marelli dash on USA Ebay

Hmm, I guess I've been lucky. Big box of 888 bits from Canada, paid paypal. Great deal, shipped cheap via surface, and no probs at all. Same deal from Aus, sent him down Oz dollars, cash. No sweat, arrived yesterday.

Rgds,

Rob

When I had my ZRX I bought a lot of stuff from the States using Paypal and the longest I had to wait was about 2 weeks. On many of the items the delivery time was less than I have experianced from some UK mail order companies.One company even gave me a refund when they realised that they had slightly over estimated the postage cost

I've just had the SpeedyMoto parts sent from the States via USPS. Parcelforce delivered them here.
Took about 2 weeks.
The thing I've found with tracking numbers, even from UPS or FedEx is that once they leave the states they're lost. Depends on who picks them up this side of the pond.

Kev contact Paypal now. If they haven't arrived by now then they're not ever gonna arrive. In ten weeks you could paddle the package over from the States in a bath tub....

Like most of the other people here stuff I've ordered from the US has never taken more than about 2 weeks to get here via USPS

Darren

Don't forget that you're using your credit card with paypal, and as with all credit cards your contract is with them, so if you have paypal problems you can just tell the credit card company your woes and let them sort it out.

I only got switched onto this when me and a work colleague went on holiday at about the same time. Although they were completely seperate holidays by coincidence they were both holidays from hell. I had paid for mine by cheque, he had paid by credit card. His thinking was that if it all went pear shaped the extra protection afforded was worth paying the extra 3% handling charge imposed for paying by credit card.

When we got back, we were both persuing compensation. I fought a long and bitter battle to get £500 back. He phoned his credit card company, simply told them that he wasn't paying for his holiday and why and got pretty much a full refund.

I had something similar..........4 weeks i gave him...said he had sent them nothing arrived........got his phone number from Ebay by requesting his personal details.......called him in the states and his **** dropped.........money was back in my paypal within hours.

Get his/her personal details from Ebay and call, lets them know you are taking it serious and want your cash/item

I placed an order with a USA based motorcycle shop via e-bay. I payed extra to use UPS Express, the exhaust system was delivered to me within 3 days upon placing the order.

Can't expect any better service than that, can you:D

us
 

I have bought a fair few items from the states,
Mpstly from Dan Edwardson. Got a pair of Marchesini 5 spokes which we arranged to send by sea, they took 9 weeks, but were perfect when arrived, But the other parts have all benn here within in a week - 10 days

Yep had a few bits off Dan myself and as mentioned they can take a while to arrive which is why I didn't chase/hassle the other sellers as the bits from Dan have always turned up and just as he discribed.

Then again Dan does ship a lot to the UK, he shipped Kosinskis EX championship winning TZ250 to his mate in Peterborough and with a frame from my mate in Peterborough is now road registered.

All, if I can be of any assistance from the US end, send me a U2U.

Exactly as Jools states, if you pay by credit card but never get the item you can claim against 'Non-Receipt of Goods'. It's a purchase clause that credit card companies are legally obliged to include as part of the distance selling/purchasing regs.

I'm not sure how long you get to claim, but I've got money back for a camera from ebay that never turned up, and cash that never came out of a cash machine. One was in 2001 and t'other in 2003, but I doubt much has changed since then.

Approach Paypal first and then your CC issuer. If they give you any grief go straight to their complaints manager.

Good luck!

Ali

Cheers Guys I'm currently going down the official Ebay route at the moment,
The parts from ducatifreak in Australia were paid for on my Tesco Visa card so I will look into there policy.
The bit from Section 8 Superbike was paid for on my Lloyds TSB direcet debit/visa card so will have to look in to there terms and conditions.
But to be honest I would much rather have the bits.

Kev

I've bought from section8superbike via ebay and the stuff arrived within 14 days. I get a lot of stuff from the US (not all bike) and 2 weeks is about typical.

If you use paypal to pay, just follow their resolution procedure (it's on the menu at the top Resolution Centre).

https://www.paypal.com/uk/cgi-bin/we...complaint-view

As far as PayPal are concerned, if the sender cannot show tracking / delivery details, so then they cannot prove it was delivered (or a delivery attempt was made) so you get refunded. They claim it will take 30 days, but I've found in the past it takes about 7. Essentially, they take the money back on your behalf, sort it out, and refund you if needed.

Section8superbike's T's&C's have an overseas shipping clause, but don't worry as paypal don't accept these clauses, as far as they're concerned the seller is responsible to track and insure. So file a claim, wait a month and you get your cash back.

It could be they're held up at customs, but 2 weeks is my limit before chasing.

Tried the held at customs route without any luck and I was a bit woried by the section 8 superbike shipping clause, but there invoice stated "Postal Insurance (not offered)".
I find it strange that people will send goods that have been paid for without using a tracking number. Its no better than me giving a package to someone out in the street along with postage money and tell them "see that gets to the address on the label". And the I could refer to the item as sent.
With Paypal they get there money without risk, as a buyer I would like to get my goods the same way.

Just file a dispute with Paypal, you'll get the the money back as Section8 have no tracking details, and can't prove if an attempt at delivery has been made.

Jason

skidlids

I am aware of your problem and I apreciate that you want your stuff (I know I do not like waiting for my toys either)

I would like to explain things from our point of veiw also.
As I see above you have read our disclaimer. We did not producae this disclaimer to avoid responsibility by any means. But what we do need is for people to understand our posistion. We feel that we can't be responsibl;e for the shipper. How could we? We have no control over them or their policies. International shipping is risky by nature, therefore we wish to share the burden with the purchaser. I have also had you waiting for this period of time because I have seen packages take 90 days to get to their destination.

We are not in the habbit of recieving bad feedback (take a look). I also think it is irresponsible for you to hold us accountable for international shipping when we have gone out of our way to clearly explain our posistion in our disclaimer. Did you read them before you made your purchase? Additionaly the reason we ship small packages through Letter Post and therefore can not get a tracking number is to save the consumer money. Apparently this is a bad idea, we will now be shipping all of our stuff Parcel Post....and charging a higher rate.

But in conclusion, we will refund all of your money. I just want to go on record saying that we clearly stated in our poilicies that the risk is 100% yours, not ours. The only reson we will be rufunding your money is that we also have a policy of "taking care" of any and all customer complaint situations no matter who's responsibility.

email me your Paypal information and the transaction details to jason@section8superbike.com and I will Paypal your money right away.

I had the same problem with goods shipped from Germany - I specifically requested insurance that included a tracking number so I could trace where it was.

Nothing turned up in 10 days, so I contacted the guy and he said he'd sent them but wasn't given a tracking number with the service he'd used. He said to wait some more, so I did. Then he didn't return my emails.

I filed a complaint with Paypal and had the money back the next day.

As with you Kev, I'd rather have had the parts than the money back :(

:o

Cant say fairer than that can you.

Nice one from Jason at Section8Superbike. That's the kind of commitment that keeps people going back.

And we all know Kev's honest enough to cough up if the parts do arrive later.

I would like to thank Jason at Section 8 Superbikes, he has been true to his word and given me a full refund, I accept that he did not have to do this as the loss of the package is down to the courier and if it ever does turn up I will repay him the money, (its been 82 days so far)

But he has done it as he has a policy of "taking care" of any and all customer complaint situations no matter who's responsibility.

I was quite prepared to try some of the other suggested methods to recover some of my loss but Jason has been really decent about the matter and it can now be put to bed.

Important lesson from this is that

1. Section 8 Superbike is a reputable business, which is more than can be said for USPS couriers.

2. Either pay out for insurance or request a service with a trackback system

You may ask why I didn't follow point 2, well mainly because of point 1, I have had a exhaust system before from Jason and it was shipped with insurance cover that had been included in the original shipping costs without me having to request it.
And in case anybody noticed yes it was a section 8 superbike T-shirt I was wearing at Cadwell at the Track Attack 2 trackday

So thanks again for the refund Jason

Kev

Just a point USPS isn't a courier service it's the United States Postal Service. How much do you trust the Royal Mail...? USPS also offer a tracked service. It's called Global Express Mail or something similar. It's the service Chris Kelley at California Cycleworks uses.

Also with the USPS/Royal Mail handling the package you stand a fair chance of avoiding customs duties. With a dedicated courier service UPS, Fed Ex etc you have no chance as they collect the charges on behalf of customs and then add their own profit on top... Swings and roundabouts I s'ppose...

It's good of Jason at Section 8 to refund your money but at the end of the day he's in a no-win situation. As you didn't receive the goods he either refunds and gains customer goodwill or he gets a paypal/credit card chargeback and probably charges on top.

Darren