Sevice
 

I'm due my 12k service on my 1999 996bip
Any recommendations for garages, it doesn't have to be a Duc dealer but someone who knows what there doing.
I live in the Oxfordshire area but am willing to travel a little.

Depends on how far you're willing to travel...

Nelly or JHP need I say more?

Where is Nelly at?

Forgot the big question.........price:barfy:

nelly is nottingham, motorapido in wincehster do mine, about £450 with an mot and belts, but not a full 12k service including fork oil etc, concentrates on engine, nuts bolts and stuff

Nelly is Cornerspeed, in nottingham.

There's also Moto Rapido in Winchester which is a bit closer to you.
Both have a good rep, but Cornerspeed tends to be a little lower priced.

Price - how high is up?!!

Cheers guys

Hi Dave

I'm based in Abingdon...and I've used On yer Bike and Techmoto.

Wouldn't use OYB for servicing again...and since techmoto has changed hands, I'll wait for someone else to find out if they are still any good or not!

Other options include Nelly as suggested, JHP in Coventry or AJ Racing just north of Birmingham.

Any three of the above will do a grand job ...you pay yer money...blah blah blah!

May see you at an Oxford ride out ?

There is always Brancato at Charlgrove on this side of Oxfordshire, as well at Moto Marelli in Salisbury http://www.motomarelli.co.uk/

[Edited on 17-12-2004 by skidlids]

I echo weeksy Alan is a top bloke at realistic prices.

Can I chuck Rich Llewellin from Louigi Moto's (ducati specialist) hat in the ring...wouldnt let anyone else get there grubby hands on my old 888 ! Ducati fanatic and VERY reasonable (he can collect and re deliver too)

You can get some info here...

http://www.ducatitrader.co.uk/louigi/advert.htm

Cheers
Nat

I haven't heard anyone mention Tony at Brancato engineering for a long time. I rate him very highly but then i used to have a Bevel.

Try baines racing at silverstone.Been using them for 10 years.

Cornerspeed/ Nelly ,top man. A little closer to home maybe. Moto Morreli in Salisbury done my 996 for the 12,000 and it came back a differant bike. Its all ways going to be expensive but you pay for what you get. 4D

Cheers for the advice, I've heard bad things about OYB so no I won't be going there. Love to get out on a ride out, promised myself I wouldn't work so much next year and make more time for the bike :burn:

Why would that be?

What bad things have you heard?

We'd like to know of anything specific, as we have improved our levels of service and would be interested to hear how we can improve further.

Hey 4D...came back a different bike...

Did they paint it yellow or summat, send you the wrong bike back? etc:lol:

I keep taking my Honda in and hope that that will come back as another ducati, no luck so far.

[Edited on 12-1-2005 by BDG]

I've no axe to grind with OYB living ooop Narf! but this is an interesting one that a dealer is actively having a look at whats being said, and more importantly wants to respond and improve things.

I'd second that.

Despite going to their open days and visiting their showroom a couple of times I've never bought anything or had my bike serviced there. I must admit that some of that is to do with less than positive comments that are probably more anecdotal than fact.

It's good to know that they're listening though. Top notch customer service always begins with knowing your customers like the back of your hand, and this forum is a very good place to get to know exactly what Ducati owners are all about.

We were talking about dealers at the last monthly meet and saying how there will always be someone with a bad experience at any dealer.

It's good to here the dealers side of the story too.

Well done for coming on the site OnYerBikeMan, hope you continue to, so we can get another piont of view.
:burn:

Hi OYB man

As i bought my previous bike from OYB i continued to use them for the servicing, and I guess it appeared as though the place was becoming a victim of its own success. To be honest my story is quite a complicated one, and to be fair it was also related to the sales department in part...but to cut a long story short, it nearly ended up costing me over £1000 before they relented and we reached a compromise:mad:

Weeks to book the bike in (I recall the waiting list being about 6-7 weeks at one point), even longer for parts to be delivered (only for them to be the wrong parts). Phones not answered, calls not returned (on many occasions):(

Because the place seemed so busy, I always got the impression that the bikes were being rushed through the workshop. The only reason I kept gong back was because of the old service manager (John Sirrett) genuinely did seem to give a ****, and tried everything in his power to sort out problems. Once he left...the place just seemed to become 'manic' and out of control for a while. The number of times I stood in the small service reception (as it used to be) for sometime (10-15minutes) before someone actually asked me what I wanted, as I witnessed mechanics/staff trying to find bike keys or alarm fobs or job cards as no one seemed to now here they were...just seemed unorganised, and not the kind of place I wanted to leave my pride and joy anymore!!!

I just came away from the place feeling that as the customer...I really wasn't that important. You only have to compare the kind of customer care/service you get from some of the smaller independent service centers around to see the difference.

I have no axe to grind here...just stating facts...you did ask. I know of others who have bought numerous bikes from OYB and have them all serviced there with no problem at all. Its a shame, as OYB is ideal for me just 30 mins up the road...but for an extra 30 mins drive I have numerous other dealers/indepenents to choose from.

Just my opinion:rolleye:

Thanks guys.

We will always be here from now on to answer your questions regarding our service and any other issues regarding our business.

nothing specific to say on the issues other than i thinks its good of OYB to respond here and get the views first hand.

if service is improved, we all win. :D

Im also pleased to see Dealer feedback here. Im sure that OYB and many others do realise that its our hard earned dosh that they want to get, and to do that they have to prove their worth.

As this has become a slightly OYB biassed thread, Id like to ask our members and viewers of the board............

Who has had good experience of OYB, and give an example of why it was good..........

Lets keep the negative stuff away, Im sure other threads will develop or someone more tekky than me on the board could set up a poll, maybe of not just OYB but of the dozen or so main dealers/servicing outlets, whether national, Ducati backed or independants. (Im aware of the feedback system we have, but not sure how many use it and whether its updated regularly)

Im sure most of you are aware that I use an independant, cos I get excellent service, when he said it would happen, no financial surprises and good all round customer satisfaction and support.

Over to you lot
rgds
mort:bouncy::bouncy:

We already have a dealer feedback area dont we?

Harv,

in response to your points, i'd like to say that the most important thing is that we have moved on, a lot, from those days.
We were very short staffed at that time and have since expanded considerably to address exactly the concerns that you express.
We have an entirely new, bigger, better equipped workshop with more technicians. We have more staff and a vastly improved service reception.
For much of the period that you mention, we only had one member of staff dealing with customers full time, this included parts work as well. You can imagine the problems...
This is happily all now ancient history.

Except the busy part. In the height of summer last year, we were still looking at a 6 week lead time, but not due to our previous problems, but as a victim of our own success, as you have said. We are currently recruiting new technicians to help us improve our levels of service even further this coming summer.

The above aims to address your particular concerns only. I do not intend this to be in any way an "advert" for OYB. I hope that your own experiences will do that.

Another recommendation for MotoRapido in Winchester. Mines in next week for service, topend upgrade and some other special bits (SPS Cams & Pistons).

www.motorapido.co.uk

Click on servicing for prices and details. Like Nelly at Cornerspeed and Alan at AJ Racing, Steve and Wilf at MR are more than happy to spend time talking about what you need over what they want to sell.

service
 

I would highly recomend Rich Llewillin in Bristol, He does a great job. Last time I needed something doing he came in and did it on a Saturday, just for me.
He serviced my bike last, after it felt like a new bike, he also set the suspention up for me. I was going to get rid of the bike and go for something jap:( but after his set-up it change my mind.

I got my bike from OYB a 1999 748 which I have had 2 years now. Six months after buying the bike I wanted to do a mid service oil change, so I phoned OYB to see if they could send me some of the ally washers on the sump. But they told me that it would be to much paper work to raise just for a few washers, I told them that I had just spent £5500 with them 6 months ago and they didnt want to know.

My response was a direct answer to the question asked by OYBMan.

It appeared to me that he wanted some feedback so I gave him some.

I appreciate his response, and its good (as many others have stated) that OYB appear to be willing to listen to customers, and from his reply, acknowledge that thay have perhaps been a little lacking in the past and have now have serious aims to improve. Of course this is good news to everyone.

I wish them all the best and if in a few years time I'm still riding Dukes and I (the paying customer with choices) feel their standards and perhaps more importantly their overall ethic has improved, I would be more than happy to consider using them again.

i changed me clutch day before new years eve and snapped one of the spring bolts(bugger)
cornerspeed sorted it on new years eve(next day as his first job) plus a good chat and a couple of coffee's
thought my clutch slave was leaking an all wanted it replaceing, neil started to do it for me stopped told me there was nothing wrong with the original
was home by 11.30a.m and its a good 80 mile away.
thats what i call a service
you can only go on reputation and its up to us to help each other out
there are horrer stories of nearly every dealer ship floating about out there but i believe there aint no smoke without fire.
a good recomendation is worth more than the cost of the service.

I haven't yet used OYB for servicing, as I do a lot of the straightforward stuff myself. I have used their spares dept though, and they were very helpful - despatched parts in the post for next day delivery, returned phone calls etc etc.

Looks like things are improving.

All IMHO

Cheers
Crash.

OYB Experience
 

I've been using OYB for 8 years now, and have had some very good experiences, and a couple of minor disappointments.

The good experiences have saved me time and money, and have given that priceless commodity, peace of mind. Fixes done free of charge, warranty issues fixed outside of warranty, parts loaned to me until replacements arrive etc etc.

The bad ones have been discussed and sorted with the guys at OYB when they've happened, and hopefully won't happen to anyone else as a result of those discussions.

If you have any doubts or concerns about OYB, give them a call and have a chat with Mark - he's a decent bloke and I'm sure he'll do his best...which is all we can ask of anyone!

Giles

big welcome to OYB man a very good idea to find out what the ducatisti are talking/concerned about and if OYB can use to benefit other ducati owners great - haven't had mine serviced with OYB so can't comment - did have a problem with sales, but i should have communicated my point harder/longer to get it across.
as someone else said - it is good to get the other side of the story too.

welcome to the board oyb man, its good to have you here

i did visit oyb when i was looking for my duke,people had told me not to bother with them but i had to have a look and i wasnt overly impressed with the quality and price of the bikes available at the time

the tow guys in the sales side seemed interested enough ( in the £'s i was hoping to spend ) but that was about it, i wouldnt rush back there especially after knowing how good nelly is

just my own first impression for you