Casoli
 

Hi,

Anybody who knows the Casoli company in UK?
Reason I ask is that I ordered a frontfender over 3 months ago and until now I have not recieved anything. They are very difficult to get to reply my mails. Painterproblems and now it seems like packaged is gone but track and trace says it is delivered Barnet PDO (Casolis place I think). No respond to my mails for the last week.

Uffe
Denmark
Uffe
Denmark:puzzled:

Got my fender today - look at my last post:roll:

[Edited on 11-3-2005 by Goofy_DK]

....Another unhappy customer then?

Ring them on

0044-2084404141

:flame:

Hope that somebody knows these Casoli peoble and could help a poor dane

Uffe

[Edited on 10-3-2005 by Goofy_DK]

Uffe,

Det er ikke godt!
Jeg kan ikke taler dansk ma jeg har sto in Viborg 6 mothener en 1981.

Good luck with Casoli.:barfy:

If I had the plague and they had the cure i would rather drive past and keep the infection:lol::lol:

Why are Casoli so bad?:(
I have never been but was going to go up soon to look at some air tube covers (he seems the only place to actually have them in stock).:puzzled::puzzled::puzzled:

I quite like Casoli, having spent a bit with them so speaking frmo experience. I think they might be a bit unorganised though .. had to jolly then along with a phone call once and they were very apologetic and got the part out straight away. Give them a call.

I quite like Casoli, :o

I've used Casoli quite a lot in the past - at the shop there have been no probs at all, courteous and helpful, and their stuff is pretty much top notch. But away from the premises it's a different story..e-mails go unanswered, and I got sent the wrong part when it was ordered through thier website. I would definitely still get parts from them, but only in 'person'.

I`ve used casoli quite a bit and have never had a problem, but then I always go to the shop in person as well..very bling !!!

Apart from S/S clutch springs and some truly excellent Ti bits I have had no cause for complaint about Cassoli.

By the way their TI wheel nuts are the best quality I have seen.

Quite good Danish for only 6 month in Viborg.
Du skal bare øve dig.
Uffe

Well,
Thank´s for all replies.
Unfortunately I cannot go by the store, and unfortunately I have paid in advance so I can only hope you are right that they are OK but a little unorganised, but still we are talking over 3 month, and when I orderd I was told 3 weeks. So if one of you guys know them personly you maybe could drop an e-mail about this unhappy danish customer.
Uffe

get them on the phone mate and ask for Dave Miles or Mills. tell him you get either your goods within the week or you want your money back. Dont take any c**p. Goods or money or you will send over Ricky and he can baffle him with his double Dutch.;) keep us posted.

Well, maybe someone told them about this forum, because I have just got a e-mail that the fender has been send by UPS and the reason why the postman has returned it was 3cm to big. So in 2-3 days I will be smiling again(I hope)
Uffe

went there once to collect exhausts he said he would hold for me - weren't in stock when i got there and was rude and unhelpful - never again.
most of the same parts are available elsewhere and cheaper

I have tried everywhere to find a wented frontfender, but only Casoli pop up on this item??
Uffe

http://www.tecmoto.co.uk/

http://www.worldofqbcarbon.com/produ...916/748916.htm

2 for a start! - too late now anyway i guess

Thank´s for the 2 links and a nice summer to you (soon)

Goofy, I too live in the land where if you buy a bike you pay for three.

I will be going to see them in a few weeks. So if you need any help or need anything collecting then more than happy to help. I just hope now that they have my bits!!
:sing:

Didn't someone get theire bike serviced at Casoli and they sold his seat pad?

question is did they get a good price and pass it on to the customer:lol:

Oh yes, which contry could that be if you not are danish??
Send yesterday evening by UPS and tracking says it have arrived in DK. :roll: But thank´s anyway.

I saw that too in this forum:lol: and all bolt and grips went of when he started his bike:mad:
I think it was :ninja:adam

[Edited on 11-3-2005 by Goofy_DK]

Dont even get me started on Mr Miles and his outfit...(rightly!) got told of by the MT last time after giving them a slating on the forum !!

Id ask for your money back regardless and go elsewhere..just my opinion FWIW.

Nat

Have just got my frontfender from Casoli with UPS - Great Stuff - Nice paintwork.
Also evidence included that Royal Mail has returned package sent on 11th. february because it was 3cm too big, so not all Casoli´s fault. Dave from Casoli called me just now and was very sorry about the hole thing and explaining what has gone wrong from I placed my order in December 2004 and until now, agreed that information to me could be better and more precise. No bad fiellings from boths of us, and thats -
End of story...
A Happy Dane:sing::sing:

Whenever I have had something sent by Casoli , it is always the post / courier / customs fault.

Interestingly last time they slipped up and admitted they had only "sent it out yesterday" and then two weeks later "sorry , it's not in stock".

I can well believe that direct shopping with them is a joy ... but I wouldn't use them for on-line /postal stuff ....

Try www.spareshack.com next time

[Edited on 11-3-2005 by the phantom pieman]

Goofy
I poped into casoli today to get some bits for my bike and I mentioned to dave about your post. He actually showed me the paperwork and indeed the package was oversized by 3mm, a mistake by the post office.
It was then sent to belfast, so no wonder you had a delay.
Your mudguard cost about £150.00 casoli paid around £70.00 in delivery costs through no fault of thier own so I would say thats more than good service. Ime sure your happy with the product all there products are of the highest quality

Regards

Wosser

No way...................that is a joke surely.?


Phil

Whats a fantastic way to kill a business -

Try this company they have always been good to me shipping from Germany in no time at all with email questions answered quickly and POLITELY


http://www.carbonworld.de/start/index.php

[Edited on 11-3-2005 by m1keyp]

Thanks for that link .....

Sort of on the sugject or carbon, I bought an S1 style unit for the Buell from RRC in Germany. Stunning quality and 100% real carbon.

Only does Harley and Buell bits, but polite , efficient and friendly service ... and he struggles with English !!!

I was in the same time as Wosser and Dave showed me exactly the same. after Wosser had left.

First time I have been to Casoli, found Dave to be really helpful and gave me a cracking deal on a new filler cap (£35 off and a bit of Vat so saved over £40).
From the packaging etc he had I don't think there is blame on his part, I know you said you didn't get joy with emails but perhaps a phone call may have solved the problem?

First of all, I´m not trying to ruin anybody´s bussiness, but as told, I ordered in November 2004 (and paid). The reasson for my worry was the no or poor information to the situation from Casoli. You know, it is ok to have deliveryproblems whatever it is the painter og mailservices, but you have to inform the customer promp to the situation. In my case I do not know the company, and I am a bit far away to make them a visit, that´s why I posted this post. Yes you are right - it good Q products and I´m glad that the problem is solved.:)

Have bought several Carbon parts by Carbonworld. Super Q and nice to communicate with.
Also www.desmoworld.de is OK:biaggi:

[Edited on 11-3-2005 by Goofy_DK]

jp that was me regarding selling my seat without asking me, thats why i see red when I see/hear the word Casoli, they put a poxy suede one on instead thinking i would like it, they put brembo clutch/brake master cylinders on but when i got home i found that i could rotate both, they hadnt tightened them up. Very dangerous. The mechanic isnt trained. then Dave said "I hope this doesnt stop you coming down here adam, f***ing right it does. Dont get me going about Casoli:flame::flame::flame::flame::mad::flame::mad :

3cm too big? - hasn't he posted front fenders before?

glad you finally got your part goofy