748 Blown Engine (again - call for help)
 

Some of you may recall this post

748 Blown Engine

The situation is unresolved and still on-going. The bike is not repaired and the dealer concerned has made it clear they are not prepared to repair it under warranty.

If anyone has any information they think is useful, or has had a similar experience with this type of bike/engine or this dealer, please contact me.

Any help/advice given will be gratefully received.

Comments via U2U/email please - any defammatory comments will be removed.

Eamonn
DSC Webteam

Did ya get my e mail, concerning engine parts?

Trading standards. Good luck.

Ditto...if they have done you wrong...take 'em to the cleaners (via the CAB or TS) and then once you have proved your point, and you KNOW you are in the right...then tell us the whole story...which will be 100% accurate and negative if need be.

Likewise, if you are proved wrong, I would be interested to hear.

I'm getting the impression more and more that this board is run by DUK et. al.

Is that OK with the webteam?

[Edited on 25-3-2006 by Harv748]

[Edited on 25-3-2006 by Harv748]

This is the only forum I have used where its members are subject to censorship. I stongly disagree with this. I have no doubt this has been done to death before but surely this is not right.

If a member (paid up or otherwise) has a poor experience then I for one want to know about it. This forum is supposed to be the place to do that.
I thought this club was supposed to be independant of Ducati and its dealer / service network.

I do not belive that highlighting poor dealer service is defamatory. Surely these are the opinions of an individual and should be allowed to be posted.

Hello Herb

To some point I agree with your comments, but in defence to the post by the Web Team see quote from GetawayRider.

It would be unfair on all parties, just to hear one side of the story, and if legal action is pending why not wait to see the out come first. But yes I agree with Harv748 GetawayRider needs to seek legal advice ASAP.

my 2p worth,

GetawayRider hope you get things resolved soon, if its any consolation I had a 748 engine blow, bought a second hand engine, from a breakers. I can forward contact details.

regards


TopiToo

Quote from this mays copy of RIDE magazine about your statutory rights..
"The right to expect the bike to be of merchantable quality.
The right to expect the bike to be fit for purpose.
The right to expect the bike to be as described
The right to eexpect the bike to be fit for the road
The right to expect the bike to be reasonably reliable"


U2U me,and I can post you the magazine if you like

Go straight to trading standards.

Harv,

As one of the newest members of the Management Team, I can't say that I have noticed any undue influence on the MT from DUK or any of the dealer network.

In my PERSONAL opinion, this club represents a significant number of Ducati enthusiasts, and just the sort of people that anybody whose business has any sort of Ducati based goods or services to offer would want to reach out too. I think this club has got a lot to benefit from close relationships with DUK and the dealer network. However, DUK and the dealer network have also got a lot to gain by maintaining those links, both in terms of potential business, but also listening to the people on this board as a focus group for what Ducati enthusiasts really want, so it should be a healthy, synergistic relationship.

At the same time I would be dismayed if the club was in the pockets of those commercial interests and I, for one, would fight for a close relationship with DUK and the dealers, but a relationship that stayed healthy through COMPLETE independence. An enthusiasts consumer group if you will.

Having stated my case for independence let me just say that I fully understand the webteams caution in removing any defamatory statements involving commercial disputes from the board. The problem comes from the fact that these are emotive issues - the little guy against big business, and we all tend to side with the underdog. Consider that threads like this invariably present just one viewpoint, the dealer or the individual who is involved in the other side of the dispute rarely gets the chance to put their side of the story across, so if there are mitigating circumstances they never get heard. So in sitting as 'jurors' in this case we get to hear the prosecution case, but never allow the defence to speak.

The other thing that tends to happen is that threads like this spark comment from everybody who feels that they have suffered any type of raw deal from anybody else, whether it's connected to the original source of complaint or not. Therefore it drags in people and businesses who were never involved in the case in question and tars them with the same brush (however deservedly or undeservedly that might be).

Because of the nature of these threads it's very easy for them to descend into witch hunts which ultimately don't do anybody any good. As has been pointed out, there are appropriate channels of Citizens Advice Bureau, Trading Standards and Small Claims Courts, as well as campaigning organisations and TV/Radio programs to protect consumers rights if people have a serious claim.

What I do agree with is that once a dispute has been given an impartial and fair hearing by recognised 'authorities' and their judgement has been handed down then we as a club should not shirk away from publishing the complete and truthful facts if asked. My personal opinion is that we have a duty to keep traders honest.

Until that point arrives the club, as an entity cannot take sides regardless of the views of individual members.

Sorry to cause a fuss.

Not looking to create bad publicity for anyone.

Just wanted some advice from people who have actually been in my situation or have spare parts/knowlege etc if it comes to me having to repair it myself, once i've exhausted all options available to me.

If you'd prefer to take it of the DSC then i can be reached at

ducati@datacatalyst.co.uk

Once it's sorted out i'll post the facts. Hopefully won't be too long.

Thanks

Jamie

Jamie - you are in no way causing a fuss. Not at all. I'm really interested in finding out how this all turns out for you - please keep us up to date.

I wrote a long reply but I decided not to post it - it still does not sit right with me and although I always seem to agree with Jools there is still something nagging in me that thinks "this could be any one of us one day and I'd like the support of the DSC if it did"

I wonder why I never renewed my membership to the DESMODUE SPORTING CLUB?

call me
i am a lawyer
i may be able to help!

01274 864002

Defamation, libel, call it what you will, law applies just as much on here as it does in the News of the world, TV, etc.

Public slanging matches while having an entertainment value for spectators rarely produce a result where both parties "win".

I have every sympathy with any individual who has suffered shite service, shoddy goods, I also have sympathy for any organisation that has suffered at the hands of some chancer who is attempting to pass the buck for their unreasonable use of a product or service demands.

This ain't no judgement on the issue here, merely an attempt to illustrate the point that every case has two sides and until you can fully understand both sides positions you are unlikely to even be able to begin to sort out the right and wrongs.

getwayrider,

I take it you have spoken to your local trading standards and citizens advice bureau as well as the dealer? If the two former organisations can offer no hope then it's down to the dealer and or DUK. If all else fails a second hand motor with a known (to you) history might be the besto solution or try a local specialist. If you are very confident mechanically and/or have the right tools fixing the bike might be an ask too far and cause more heartache/cash in the long run.

Regards

Ray.

i can understand the mt not wanting it aired all over the board as potentially can get them into hot water if it turns out things posted are untrue

there are always two sides to any story

that said i would like to know when people get bad service even if i take it with a pinch of salt as it helps me decide where to take my business! likewise reports of good service

thats how i got to know about 'ducati john' - through (good) service reports

Maybe a bit of legal advice for the cost of a phone call, for a fellow DSCer,

Ray.

Building a bridge is far more work than burning it. :flame:

how the vultures circle :lol::lol:

seriously though... I don't know the ins and outs of it, but you should always be happy with a new bike. The whole point of buying from a dealer is the backup.

Good luck however it turns out. i'll be interested in knowing what happens, from a dealer perspective as much as a Ducati owner.

Firstly, I am saddened to hear of your unfortunate experience and more importantly the perceived lack of support from the DUK/dealer network.

I also accept the view that there are 2 sides to every story but on a personal note I am nervous about putting my bike in for a service until I know the outcome has been equitable and fair.

Good luck and don't let this put you off riding a great bike.

:saint::barfy::saint:

If I am not mistaken this situation has been going on some 6 weeks now!??

I for one would be a pretty miffed customer if I had been the purchaser of said machine, whomever's fault this turns out to be.

If it is the case that, "...not all of the pertinent facts are represented in the thread and several of your members are showing us in a very unfair light...." then why doesn't the dealer concerned present their side of the facts for perusal and then see if they are still perceived to be 'villains' or maybe even 'heroes'?

I am sure there are always 2 sides to a story but to simply send, 'a message from Ducati A*******y pointing out that there are a number of defamatory remarks regarding their service department and they are in the process of resolving this issue with the customer' to the WEBTEAM and expect all to be well is very short sighted of them, particularly if not resolved 6 weeks down the road ? Or not 'down the road' as the case is here with this machine.

Surely it must be in everyones interest to resolve such issues swiftly and amicably?

Good luck mate, I sometimes feel dealers loose sight of the importance of customer relations in favour of pleasing Mr Bank Manager, I hope that is not the case here?

I had a similar experience some time ago, not I may point out with this dealer but with someone/an individual not a million miles away from them, some of you may remember it?

All I can say is thanks to Alan at AJR and in the last 2 years big hand to Nelly at Cornerspeed, never had such problems with them, just good b****y service and reliability, now there's tempting fate !!!!........LOLOLOl



:lol::lol::lol:

no vultures but if he needs advice for free to point him in the right direction then am happy to advise of rights on a general basis
as i say, 2 sides to the story i am sure!

It's alive!
 

Hello Everyone,

First of all thanks for all your advice, support and offers of assistance. As a newcomer I felt very welcomed into the community of Ducati owners, even if it wasn’t under ideal circumstances.

I decided it was best to go it alone and not drag the whole DSC into the situation and refrained from making any posts until the situation was resolved. While I believe everyone has a right to freedom of expression, especially on the internet, I certainly didn’t want the witch hunt that these types of forum posts often encourage; I just wanted some advice and support - which I got. Most of all, I just wanted to ride my bike again. I’m very please to say that I can now do that!

Ducati Aylesbury offered to repair my 748 at no cost to me. They maintained that ‘I was the author of my own misfortune’ and at no point did they accept liability for the motorcycles mechanical failure. Ducati Aylesbury offered to repair my bike as a ‘gesture of goodwill only’.

I accepted their offer. I just wanted to ride it again.

The work was soon carried out, I ran it in, took it for it’s first service, and now I have just finished the final running in period and I have to say - it feels fantastic!

I have no quarms at all with the workmanship or service i eventually received.

It doesn’t miss a beat, it’s crisp and loud, and dare I say it – I’m almost getting fast on it. the hairs on my neck stand up every time i crack the throttle. I love it. If i could get it up the stairs i'd probably sleep with it.

All I need now is a bit of sun…. when is the next ride out??????


ALL INFORMATION CONTAINED ON THIS POST IS FOR GENERAL INFORMATIONAL USE ONLY AND SHOULD NOT BE RELIED UPON BY YOU IN MAKING ANY DECISION. THE POST DOES NOT PROVIDE ADVICE AND NOTHING ON THE POST SHOULD BE CONSTRUED AS BEING ADVICE.

Cool! Good result. Have fun :D

Yep good result
Oxon/Berks have two (or is that 3) rideouts this weekend
Saturday lunchtime we are meeting at the England's Rose pub at Postcombe on the old A40 East of Oxford from there we will be riding to Ducati Aylesbury to check out the New Ducati.

Sunday a group of us are meeting at Newbury at 10am for a rideout via some twist country roads down to Winchester to visit Moto Rapido who are opening on Sunday, again for the official UK Launch of the new bike.

Also happening on Sunday is the Oxon /Berks meet at Knowle Hill on the A4 East of Reading with Karl meeting others at Fox's Diner at 11am

i'm sure they'll be really chuffed to see him again ;)

Good to hear you are back on the road again, lets hope the rain dries off.
I am pleased that the Ducati dealer concerned "did the right thing" and have a happy and satisfied customer.
If you are ever headin this way drop in

i am really pleased for you mate, as some one who for the last ten years has eat slept drank Ducati and still do.the times i have been shafted by greedy Ducati franchaise owners on services after sales problems and parts and never come out on top i am well chuffed,its a like a little victory for us all.

lets not kid ourselves and belive that the Ducati people concerned were not following the story on this forum and saw the mesages of support which would have helped your cause hence why the forum exists supposedly

the paying Ducati club members were asked to send private comments!!!!
that stinks and qiute rightly the people who run this site were shown where to get off

for years i have used this forum for help and guidance but have never posted as i have never needed to but you can stick your club and your site coz a forum is a forum not franchaise