Wanadoo broadband?
 

Hi Guys,

Following on from my previous post, anyone got experience of Wanadoo?

Seems like a pretty good deal at the moment. 8Mb or fastest speed your line will support for £14.99 a month for first 6 months, £17.99 a month thereafter. Also free speed upgrades as and when your line will support it.

What are they like in reality though - reliability, support etc etc etc?

Anyone????

Cheers, Neil

I've been on Wanadoo since it was called Freeserve - 6 or so years.
In all of that time I have only had to contact them once when I lost all service ( which affected about 40% of their users ) and I was only offline for about 6 hours.
That's why i'm still with them.

I've been with Wanadoo broadband for a couple of years now and about three years before that on dial up (Freeserve). Dunno about the free speed upgrade though. When i last looked they wanted a one off £20 to upgrade me.
Reliability 100%, never had a single problem.
Support, not needed any.

Support.... don't talk to me about support!

Bloody off-shore Indian helpdesks that what you get! :flame:

Bit of a story, but my parents wanted BB for Xmas, so rather than me setup a direct debit from my account, with my contact details, and on their phone line I stupidly thought it would be easier to give them the money and the DD could come from their account, for their address on their phone number, simple eh?

Well that bit was, I signed them up at work on-line putting in all of their details etc, and last week the kit arrived, CD, ADSL USB modem, 2 ADSL m/filters and a letter with their username and password, I had a quick look in a flying visit and said I would come back and set it all up when I had more time (there was a 10 lead time for the line to be ADSL enabled anyway).

Since then my Mum has become quite ill and has been in bed for several days, so last night I went round primarily to see how she was and see if my Dad needed anything, and also to connect them up. They've only gone and thrown the paperwork away with their login details :puzzled:

So I phone Wanadoo's support explain the situation, but they're insistent on my mother must make the enquiry as it's in her name (data protection etc) even though I explain I set it all up and all the secret questions/answers she wouldn't know because I set them up, in the end I put the phone down.

Today I called again, and asked if they could post the details back to my parents, and again I was met with the good old data protection act, why would it matter you're sending it to their address not to me, oh no again the request must come from my mother, still laid up in bed.

I even asked what happened if someone passed away? how would they handle that request? They would need a death certificate! :o

So I'm now paying £17.99 for nothing, and until my Mum gets better they won't have BB either :flame::flame:

Thanks for the replies guys, on the whole they sound OK to me. I sympathise JPM, been there myself. Unfortunately, technically their standpoint is correct - still bl**dy infuriating though!!!

Cheers, Neil