[antonye]

I've used ebuyer many, many times and never had a problem.

My mates have also used ebuyer and have had problems with stuff they've bought (ie, dead parts which is no fault of their own) and they've been quick to replace them.

As with any high turn-over company, you'll get your fair share of people who no matter what you do for them they will still feel bad enough to tell everyone about it.

The reason ebuyer don't have a phone number is because it's far more efficient for them to process everything when they receive it back - you can't diagnose problems over the phone! - and keep their electronic system upto date, processing people's returns in the order they come back rather than people jumping in and chasing them on the phone!