| We had similar problems when I moved houses a couple of years ago. I phone BT to move our phoneline from one house to the other. Got through in the end and gave them all the details and they sent a letter to say it would be moved and the phone would be working on the day we moved in.
Moved into the house to find that, lo and behold, no dial tone.
Got onto BT on my mobile and finally got through to the right person only to be told that there was no way I should have been told that my line would be ready as it required an engineer to visit the house and screw the two wires dangling outside into the terminal behind the metal plate. When I said I had a letter they checked again and no engineer had been booked, so *I* was obviously lying at this point.
They then said I could have an engineer who would be able to possible come round in two weeks, maybe between 8am and 6pm (excluding 2 hours to eat lunch) if the wind was blowing in the right direction, but then again he might not. Oh, and I had to pay £49 for the priviledge.
She got a bit shirty when I told her I was ex-BT and qualified to install it myself if I wanted to save the hassle, and they managed to bump me up the list as a "goodwill gesture" !!
The wife spotted the BT van outside on the day he was supposed to arrive, so I went out to the front door as I hadn't heard the doorbell, to find him driving off! I went back in and he'd connected the two wires but hadn't bothered to knock on the door or let us know it was done.
We never did receive confirmation that the work had been done, by call or letter, so had we not seen him or checked the phoneline we would still have been waiting for it!
The problem is that they have a monopoly and know it.  |