I work for a bank - A major interntional bank so nothing to do with the UK high street banks.
I first started banking in the late 80's and worked for Coutts & Co. That was when banks were banks, you could walk into your branch, or pick up the phone and speak to a cashier and so on.
Since then, although I have absolutely nothing to do with the retail side of banking, I am almost embaressed by the truth in the comments from you all above.
I have tried a number of UK banks for my domestic bank account and the last one - Citibank - I came so close to taking them to the FSA.
I have an account with the Halifax, they are good for online banking, bit of a pain with call centre but all in all I think they are OK.
I dont know any UK bank that I would call good. I dont know what Coutts are like these days - I am not rich enough to bank with them.
As I said I find the Halifax the best of a bad bunch.
Please - no hate mail just coz I work for a bank!!