| I had an experience several years ago, I wanted some motorcross gear from the US, only clothing etc, but it was only available in the US, I'd sent various emails to the manufacturer and explained the scenario, luckily I was going to NYC for New Year and arranged for the goods to be shipped to the hotel for when I would be there.
The week before I left for NYC I got a call on my mobile, on the way home from work from a woman working at the company I had ordered the gear from, she explained that one item was out of stock, and suggested another, I was very impressed that they not only took the time to call, but call me overseas to my mobile, and explained everything.
Anyway, got to NYC and nothing arrived at the hotel, checked with the hotel etc everyday, nothing, so I rang them up, again very polite, took my details, and would check with UPS and call me back, 10 minutes later they return the call and confirm that the package had indeed been sent and signed for by a member of staff at the hotel. So off I went back down to reception, gave them the details, and miraculously within a minute or two the goods were found and handed to me, OK so the hotel messed up, but the whole service thing in the US/Canada etc is second to non, why can't it be like that here?  | 
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