If its the same people (MotoFreight , based in Diss), you do not need your own tie-downs. I didn't hang around to see exactly how the bikes were secured (mine was due to be collected at 10.30 on a Saturday night and due to a humungous thunderstorm, he didn't reach me until 11.20 pm) But all the bikes arrived without a scratch (mind you, I don't get mine back until the weekend, so I hope I'm not speaking too soon
). Anyway, it seems like a pretty professional outfit. Their lorrys a Truck-Spotter's dream ("Phroaar, look at the Dunlops on that!")
Sorry I can't be any more specific. Pass on my regards to Lily...never mind tough, anyone who does downhill mountain biking is either indestructable or insane!