I remember those 'its still in warranty' days very well. Whats more frustrating is that half the time it was some spotty little yoof apprentice doing the work supervised
Just to rub salt in the wound (and I dont mind doing this if you only coughed up £11.4k!!!!!), a quality independent has collected my 888, is keeping it for the week for a major service, checking the alternator nut, and all sorts of other stuff, then redelivering it..all for under £400!!! (and he also greases up electrical connectors and all sorts...try getting that at your local ducati dealership!!).
Nat.