Ducati Sporting Club UK > General > Idle Chat > Servicing at Snells

[YMFB]

I would just like to show my appreciation for the customer service and machine servicing provided by W M Snell at Alton. I chose Snells because other Forum users had made positive comments on here. Snells serviced my ST4 (low mileage with belts) when they said, loaned me a courtesy machine and the service was completed within the time quoted, no aggro and a pleasant experience.

I am a satisfied customer who will definitely return, it was well worth the hours ride each way.

Well done Snells

[Dementor]

I'll second that, only trouble is every time I go in for a 2 year service I seem to come out with a new bike

[barnsey]

Its good to hear some praise for the dealers, however, when i went into snells in alton, i wasnt very impressed. i asked for a price for a service on my S4 monster and was told that they cant give me a price until after they've done the job ?!? as 'all bikes are different' then when i asked if i could speak to the acutal guy who would be working on my bike as i had some questions and was told he was busy servicing a ford mondeo ?!?!? specialist knowledge eh??

I asked a few questions about like would they pull out the cams to check the rockers etc. and the guy on the counter had not time for me at all, he just said they would do whatever needed doing so don't worry.

This didn't install me with any confidence.

they may give you a bike to ride home on and be very polite when they take you money but I wanted to know what they were REALLY going to do to my bike and know body there could / would tell me.

I know we dont like to put dealers down on here but this is just my first hand experience.

[Gaz 748]

I use Snells every year for servicing my 748R

Great guys, great sevice.

Also hear good things about Moto Rapido.

[Dementor]

Sorry to hear of your experience Barnsey, but I have purchesed all my Ducs from Snells (8) over the past 10 years and they have done all the servicing, and not one complaint. Give em another go, I'm sure you wont be disappointed.

[Brent]

Always taken my bikes to them as well, and always had good service.