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Old 02-Oct-2005, 21:03
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duc daz duc daz is offline
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Mood: a ducati is for life not just for christmas
not happy
just had 600mile service got it back after a week .back brake is still sqeaking like mad ow and two fairing bolts hadnt been done up how sloppy is that then .i checked the sump plug to make sure they had done that up .i will be phoning JHP in the morning
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Old 02-Oct-2005, 21:12
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Twinfan Twinfan is offline
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Doesn't sound like JHP's usual service from what I've heard...
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Old 02-Oct-2005, 21:17
barnsey barnsey is offline
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I popped into JHP this week and from what the sales guy was saying they have had a few mechanics and the workshop manager leave recently, so maybe its just teething problems with new staff??

they are a big dealer so i doubt it was mr hackett himself who does service work! nice to think it was though! so its all down to acutally has the spanners in his hand, and i doubt if you even get to meet him???

they certainly seem very good but everyone makes mistakes i guess, proof of customer service will be how quickly and with how little fuss they sort it out!

good luck.
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Old 02-Oct-2005, 21:41
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duc daz duc daz is offline
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Quote:
Originally posted by Twinfan
Doesn't sound like JHP's usual service from what I've heard...
yer all my mates use him and they say hes very good .but it could of been the back wheel nut instead of the fairing srews

[Edited on 2-10-2005 by duc daz]
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Old 02-Oct-2005, 21:49
guest1 guest1 is offline
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Quote:
Originally posted by duc daz
i will be phoning JHP in the morning

Whilst you may not be happy, that's about the best thing you could do to ensure it doesn't happen for anyone else.

Don't forget to update the dealer satisfaction list on this site.
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Old 02-Oct-2005, 22:03
barnsey barnsey is offline
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what's the dealer satifaction list??? cant find it?
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Old 03-Oct-2005, 00:12
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YMFB YMFB is offline
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or just as important where is the dealer satisfaction list, I wish I had seen it before my last service.
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Old 03-Oct-2005, 15:07
guest1 guest1 is offline
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Quote:
Originally posted by YMFB
or just as important where is the dealer satisfaction list, I wish I had seen it before my last service.

On the home page select the "Membership" link
In the next page select the drop down list and select dealer ratings.
I think there's a minimum number of votes before you can see further details.
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