Actually, they do have to give you the PAC code, as long as you agree to continue paying the outstanding contract.
 
 I'd not have a pda/phone combination myself, and a lot of people I work with (colleagues and customers) are ditching them now (and their crackberries too..) as they're too bulky and look "geeky".
 
 Having said that, we've got some M5000's in engineering and R&D, they're pretty neat if you really want a PDA/Phone combination. Still look daft answering calls though, which is why I gave mine back. Not sure if they're publicly available yet though.