Ducati Sporting Club UK > General > Idle Chat > Servicing at Snells

[Stu748R]

I bet that they would be horrified by this tread,all i can say is that if you feel that bad about your treatment then tell them and they will put it right as they are so wonderfully old school and correct and for all the right reasons.

[Henners]

Snells are a family business run in a family way - they are spot on in their attitude and have survived when many have perished over the years by doing what they say they will do, when they say they'll do it and how they say they'll do it. They're a business and they need to make a profit but they don't overcharge and if you become a regular you'll enjoy all that has to offer. Anyway if a mechanic can service a Ducati a Mondeo must be a piece of p!$$

Highly Recommended

[doogalman]

I can understand Barnsleys feelings. i have had the same in the past elsewhere. Not just serviceing but bike purchase. If they are not going to make some effort at first contact then i walk away with my money (Not a lot but hard earned).
You should not have to be a regular to be greeted with help and efficiency!

[jeff st4s]

Originally Posted by doogalman

You should not have to be a regular to be greeted with help and efficiency!

I agree, but at the end of the day some "sales people" have the ability to hit it off in a first meet scenario, making you feel comfortable and willing to spend, that after all is there job.
I can see where the complaint is coming from, but I have found Snells to be a friendly bunch of people, but ultimately I bought my first Ducati elsewhere as I felt it offered me what I wanted.
At the end of the day we sometimes choose things on that first impression we make of someone, if it happens on a "bad day" then this may cloud any choices we make.

[Henners]

Customers are always right ........ unfortunately

[doogalman]

Originally Posted by Henners

Customers are always right ........ unfortunately

Surely thats preferential in the main to the dealer allways being right. It's just nice to get greeted with good mannered , knowledable staff, (never been to Snells so i'm not pointing the finger in their direction). Without the punters the dealers would have a hard time.

[TopiToo]

Hello

Maybe we all need a DSC badge in a little black wallet
(just like the MFI)

as you walk in the door flash your badge and say

"Iam from the DSC"

Just a though, I'll get me coat . . . .


TopiToo

[YMFB]

Originally Posted by doogalman

I can understand Barnsleys feelings. i have had the same in the past elsewhere. Not just serviceing but bike purchase. If they are not going to make some effort at first contact then i walk away with my money (Not a lot but hard earned).
You should not have to be a regular to be greeted with help and efficiency!

I bought my bike from 3X and used them for the first two services, not again. Snells didnt know me from "Adam" I did mention however that I am a member of the DSC but having heard them talk to other customers I got the impression that the excellent quality of service I received is their standard. It maybe that someone could give an equally good report on 3X but i for one know where I am going in the future and if Snells happen to have what I want when I want it next time I would certainly be happy to buy a bike from them.

As for dialling in the cams and talking to the mechanic, firstlty I wouldnt have expected the counter staff to necessarily know the answer to that and the mechanics are not, to coin a phrase "Customer facing" they are spending their time being hands on whatever it is they are repairing/servicing.

Just my opinion