Oh dear,was passed the voucher codes for Sainsbury's on Tuesday night and used them to order some goods for delivery,this meant that i was getting £43 off a £60.95+£5 delivery order.They have now sent me an e-mail claiming i was a victim of an online scam,when quite clearly they're guilty of being unprofessional and lazy with their website.Where do i stand legally?
IMPORTANT MESSAGE ABOUT YOUR GROCERY ORDER
Dear Mr ******,
We have noticed that the order you have placed with
us contains multiple voucher discount codes. This
is against the terms and conditions stated on the
actual vouchers and therefore we cannot honour your
order in its current form. We are sorry that you
have been a victim of this online scam. We know
that this will be disappointing for you but the
e-mail that has been circulated with these voucher
codes is not a genuine Sainsbury's e-mail.
As a gesture of goodwill we have decided to honour
one voucher if you would like to proceed with your
order. If this is the case please go onto the
website at
www.sainsburys.co.uk and use the
'amend order' option to remove all but ONE voucher.
Please do this by 10pm on Thursday 14th December.
If you have not amended your order by 10pm on
Thursday 14th December we will assume that you do
not want to go ahead with your order and we will
cancel it. We need to act quickly, not least to
ensure that delivery slots are available for many
customers who are trying to book delivery slots
for their Christmas shopping.
If you need further advice please contact our Customer
Contact Centre on 0845 301 2020.
Kind regards
The Sainsbury's Online Team
14-Dec-2006, 18:59 
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