| I only have experience of FS / DM on the phone and it wasn't good.
Rang DM for a part, messed about on hold to be eventually told can't help computer down ring Flyde etc.
Rang Flyde spoke to a nice enough guy who after lots of checking couldn't help. Had a right laugh on the phone with him had to otherwise I would have cried, in the back ground the whole time was the mother of all arguments with lots of swearing and threats being banged around. Sort of thing that would put you off for life. Guy on the phone didn't even seem embarrased in that he was talking to a customer on the phone whilst people obviously very close as you could hear every word decided to start WW3. | 
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